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Just follow these simple steps:
Just follow these simple steps:
For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you local Apple hardware service around the world.1
AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws.
The AppleCare Protection Plan for Mac provides up to three years of expert telephone technical support and additional hardware service options from Apple.
When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions on a wide range of topics, including how-to questions about iLife and iWork and more. You can even get local repair service when you visit other countries around the world.
Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Here's what you get:
> Direct access to Apple experts
> Local Apple hardware service around the world
The AppleCare Protection Plan provides up to three years of additional hardware service options, both parts and labour, from Apple-authorized technicians around the world — perfect whether you work at a desk or travel with your Mac. Apple hardware coverage includes:
> Your Mac computer
> Included accessories such as the power adapter
> Apple memory (RAM)
> AirPort Express Base Station, AirPort Extreme Base Station, and Time Capsule3
> Apple USB SuperDrive (for MacBook Pro with Retina display, MacBook Air, and Mac mini only)
> Apple display purchased with your Mac
Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of Mac topics, including:
> Using the OS X operating system
> Quick how-to questions about iLife and iWork
> Connecting to printers and AirPort networks
1 The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your Mac and provides up to three years of additional service options from the original purchase date of your Mac.
2 Local telephone fees may apply. Availability of service options depends on country in which service is requested and location of Apple Authorized Service Provider. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts.
3 The AirPort device and Time Capsule must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage.
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We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Can’t wait for delivery or don’t want to pay additional charges? It’s incredibly simple to pick up your online order in store and get your hands on your product quickly and easily. Simply select the Free pick up in store option and head to your nearest Harvey Norman store to pick up your order.
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (conditions apply).
Getting started guide
Terms and conditions
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then dont worry you can easily return it to your local Harvey Norman store. We’ll even pay for the postage if you live in an area where there is no store. We also offer a 14 day no questions asked exchange policy for online purchases only. Exclusions apply, see here for details.
Avoid shipping charges and pick up your order quickly and easily from your local Harvey Norman store. Simply buy online, select the Free pick up in store option and head to your nearest store to pick up your order.
We have over 30 locations across New Zealand offering you a great, local shopping experience. Visit your local store for demonstrations and advice across our great product range and rest assured that when you purchase from Harvey Norman online, mobile or in store, you can contact your local store at any time for assistance with your purchase. Find your nearest store.