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If you can't find the answer to your question here or in our Help and Support section, feel free to contact us and we'll post the most commonly asked questions here too.

Tip - an easy way to find specific information on this page is to hold your Ctrl key plus 'F' and type a few words relating to your query into the box that appears in your browser. It will highlight all the key words on this page that relate to your term


 

"How can I pay?"  

Online purchases are made easy and secure with a selection of payment options, including VISA, VISA Debit Cards, Mastercard and American Express. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.


"Is buying online safe?"  

Verified by Visa and MasterCard SecureCode protect your transactions when you're shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure. To learn more, see Verified by Visa & MasterCard SecureCode.

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide aftersales support with a large network of Harvey Norman stores nationwide.


 What is the "CVC"?  

The Card Verification Code (CVC) is the three- or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you - the buyer - have the credit/debit card with you during the purchase. The CVC is printed on your credit/debit card, not embossed like the account number is. Where the CVC is located depends on the type of credit/debit card you're using. On Visa/MasterCard, the CVC is the last three digits on the back. With American Express, it's the last four digits on the front.


Are there benefits to registering with Harvey Norman Online?   When you Create An Account with us, you'll benefit from a faster and easier Checkout process. Simply log in and your registered details automatically appear in the Checkout form. Other advantages include: view and track your order; check your purchase history; save products of interest to your Wish List; write your own product reviews and ratings; and update your personal details.

What happens after I have completed payment online successfully?  

After you place an order with us, you'll receive an order confirmation email with the details of your purchase, If you have any queries regarding your purchase, please Contact Us or contact the Harvey Norman store fulfilling your order.


Can I change or cancel my order?  

Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the contact us form. Please note - we will always do our best to accomodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please click here.


Do I have to be home to receive my items?   All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please Contact Us or contact the Harvey Norman store fulfilling your order.

Can I nominate a different delivery address to the billing address?   You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

 

How do I track my order online?

  As a Harvey Norman Online member, you can log in and check on the status of your order online via My Account. To register as a member, go to Create An Account and follow the instructions.

Will my order, which includes a few items, be delivered in the one box?   On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

What happens if I'm not at home to receive my purchased items?   If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

What if I receive a damaged parcel, the wrong items, or don't receive my order at all?   If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please Contact Us or contact the Harvey Norman store fulfilling your order.

Can I change or cancel my order once it's been dispatched?  

Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the contact us form. Please note - we will always do our best to accomodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please click here.


Can I choose to pick up my order in person?   When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free. Simply select the "Pick up instore" option and nominate your preferred location. When you complete your payment we will send you an email order confirmation and once the store has prepared your order, you will receive another email notifiying you your order is ready to collect.

Can I nominate another person to pick up my order from a Harvey Norman store?  

In most cases you will need to be the person picking up your order. We understand there will be special circumstances where this won't be possible.
To nominate another person to pick up your order, please contact us by email or call 0800 088 144. We will request some security information from you and notify the store that your nominated person will pick up your order. Please note they will need to bring the following information:

  • A copy of the order confirmation email
  • Photo ID
  • The pick up confirmation number we issued via your contact above.

Can I purchase product care for my products?  

Most new products are covered by a manufacturer's warranty, usually for 12 months. For peace of mind, you can purchase Harvey Norman Product Care and protect your products for longer. See our Product Care page for more info


What can I do if I have a problem with my new items?   If you are unhappy with the condition or performance of your new items, please contact your local Harvey Norman store for further assistance. You can look up the contact details and opening hours of your nearest store by using our Store Finder.

What is Harvey Norman's online refund policy?  

We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery or pick-up, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Returns Policy.


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