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Your Security

Harvey Norman takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers.

Secure Online Shopping

A secure connection is established with your browser whenever you are asked to provide personal information to ensure it is safely and securely communicated to us.

Secure Credit Card Payment

We have engaged a globally accredited payment gateway service provider to make sure all customer payments via credit card are secure.

Fraud Protection

Prevention of unauthorised use of customer credit cards is done with Verified by Visa and MasterCard SecureCode services.

Risk Management

All online orders are reviewed and screened through a state-of-the-art data management platform and experienced fraud prevention analysts, to assess potential risk of unauthorised credit card use.

Secure Online Shopping

Every time Harvey Norman collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.

These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.

For more information on what details are collected by Harvey Norman, how it is used and what our obligations are in terms of management of customer information, please see the Harvey Norman Privacy Policy.

Secure Credit Card Payment

Harvey Norman has engaged a globally accredited payment gateway service provider (Transaction Network Services or TNS) to secure all aspects involving customer payment via credit cards.

All customer credit card information is securely submitted and processed entirely on specialised TNS systems; Harvey Norman staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text.

TNS is globally certified to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as Harvey Norman to accept payments from customer credit cards. As part of the certification process, TNS is required by Harvey Norman, banks and credit card issuers to implement stringent security controls and undertake regular independent security audits to maintain its certification and security assurance levels.

For more information on TNS and its PCIDSS certification, please visit the TNS website.

Fraud Protection

Your online purchases with us are made safe and secure with Verified by Visa and MasterCard SecureCode. These free services ensure that you can shop online safe in the knowledge that your payments and personal details are protected at all times.

What is it?

Verified by Visa and MasterCard SecureCode services protect your transactions when you're shopping online. Purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure.

How does it work?

When you make a purchase via the Harvey Norman website using Visa or MasterCard as your payment method, you may be asked to enter your password. The transaction will then be validated, giving you complete confidence that the purchase was secure.

Both Verified by Visa and MasterCard SecureCode are available free-of-charge. To take advantage of these services you need to be registered with your card issuer, such as a bank or credit union. You can register prior to purchase by visiting your card issuer's website, or during the Harvey Norman Online Checkout process, where you'll be asked to register before you can complete the purchase.

For details on how to register, see your card issuer's website.

Visit www.visa.co.nz or www.mastercard.co.nz for more information on these services.

Risk Management

At Harvey Norman we screen and review all online orders through a state-of the-art data management platform, with qualified and experienced fraud prevention analysts, to assess potential risk of unauthorised credit card use. We have a policy of not supplying orders when our security team has been unable to verify the transaction. After placing an online order through Harvey Norman you may be contacted to provide additional information, if required.

If you have a question or concern regarding the security of your personal information or payment details, please contact us.

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