Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry, you can easily return it to your local Harvey Norman store. We’ll even pay for the postage if you live in an area where there is no store.
We also offer a 14 day no questions asked exchange policy for online purchases only. Certain categories of products are excluded from this policy and they are; Beds, Pillows/Mattresses, Furniture, Personal Care, Gift Vouchers, Mobile Phones and SIM Cards, ePay Vouchers and Top-ups. See here for details.
Buy online & pick up in store free
Avoid shipping charges and pick up your order quickly and easily from your local Harvey Norman store. Buy in-stock products from our website 2 hours before closing time for FREE same day pickup. Terms and conditions apply. Simply buy online, select the Free pick up in store option and head to your nearest store to pick up your order.
Some items may take longer to be made available for pickup if a product is currently not in stock. A staff member will contact you where this occurs.
Delivery
Have your order delivered to your home or office ANYWHERE in New Zealand. For in stock items, your order should arrive within 2 - 5 business days. Some items may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Some Furniture & Bedding items may take up to 8 weeks to deliver as products are not stocked in store or are made specifically for your order. Contact your local Harvey Norman store for an indication of timeframe.
Over 30 stores nationwide
We have over 30 locations across New Zealand offering you a great, local shopping experience. Visit your local store for demonstrations and advice across our great product range and rest assured that when you purchase from Harvey Norman online, mobile or in store, you can contact your local store at any time for assistance with your purchase. Find your nearest store.
