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JBL Quantum 400 Over-Ear Gaming Headset - Black

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JBL Quantum 400 Over-Ear Gaming Headset - Black
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How it works
Description

Take a real audio advantage with JBL Quantum 400 Over-Ear Gaming Headset. It lets you be immersed in your games with surround sound that it brings. It features boom mic to let you communicate with other players and prepare for each battle that you are in. It is designed to provide you with the comfort you need as you enjoy all your games and entertainment.

Key Features

  • JBL QuantumSOUND: It is engineered with a 50mm dynamic drivers to provide you with immersive and riveting gaming experience, letting you hear everything in your game even the tiniest movements.
  • User-Friendly: With JBL's QuantumENGINE, you can change microphone settings and initiate RGB effects or generate your own. You can also customise the equaliser or pick from 6 different presets.
  • Comfortable Design: Built so you can stay in comfort for long gaming sessions, the JBL Quantum Over-Ear Gaming Headset is furnished with a lightweight headband and memory foam ear cushions.
  • Microphone: The flip-up boom microphone allows clear multiplayer interactions and offers a DISCORD-certified Game-Chat Balance Dial.
  • Compatibility: Enjoy effortless compatibility with any gaming platform such as Xbox™, PlayStation™, Nintendo Switch™, Mobile, Mac, and VR.
Specs
All Product Details
Brand JBL
Product Type Headsets
Model Number Quantum 400
Dimensions
Product Weight .28
Warranty
Manufacturers 12 Months
Reviews
JBL Quantum 400 Over-Ear Gaming Headset - Black is rated 4.2 out of 5 by 44.
Rated 5 out of 5 by from Great headsets Very satisfied with these headsets from JBL. Really good and clear audio quality and due to the cushioned ears, you get completely emerged in the sound. Tried with PC and Xbox and the quality is consistent on both - 3.5mm jack and USB connection. Good mic sound and volume. Lovely adaptation to various music styles and gaming regimes. Definitely worth buying if you are a moderate gamer who needs a comfortable headset with great audio quality for a decent price. Also, can be used with PC and various online meeting platforms such as Skype, Zoom and GoToMeeting.
Date published: 2020-08-28
Rated 5 out of 5 by from An excellent ‘all-rounder’ headset! This headset has some amazing features - some of which are the high quality of the device, the easy set up and the great sound that this headset provides. I have been gaming for many years and over these years i have tried out numerous headsets, and of which many were low quality and ended up breaking after a month. However, this headset is of a high quality standard and my friends even noticed that my sound had improved! Overall, these headphones really are great and i would recommend them to fellow gamers.
Date published: 2020-08-31
Rated 5 out of 5 by from Fab headphones!!! Really quick to set up, no real need for instructions, you simply plug in and go. They are very comfortable which is a bonus as I tend to wear them for hours when gaming. When I need a break, the headphones swivvle so they can rest easily around your shoulders and again this is very comfortable. You can change the volume when gaming and also the volume when chatting which is something I really liked about this headset. The bass and treble from the headphones is EXCELLENT and the microphone picks up sound extremely well. I have used these headphones many times when talking to my friends through discord. Whilst they're not wireless which I would prefer, they are still really good as the braided cable is nice and long. Cons. I could hear a faint white noise coming out of both earpieces whilst charging. This goes away as soon as you unplug the charger.
Date published: 2020-09-12
Rated 5 out of 5 by from Does What a Gaming Headset Should Do [This review was collected as part of a promotion.] This headset does a lot of things really well. The 3D sound feature is very accurate and must have for gaming. The option to adjust the ingame volume vs chat volume right on the headset really improves the user experience. The microphone picks up sound really well and i like that it has the feature of being able to hear your own voice using the mic. I love the RGB customizable logo on the sides of the headset too. The JBL Quantum engine app is super useful as it allows you to tweak settings and customize the settings to your preference. Its really a great all around headset that's also super comfortable for long periods of time. Would recommend.
Date published: 2020-07-18
Rated 5 out of 5 by from .. JBL QUANTUM 400 .. Gaming Headphones .. [This review was collected as part of a promotion.] I just got these JBL QUANTUM 400 Gaming Headphones , - First impression : They are very nice , comfortable and the sound , wow.. - They are not wireless.. They connect via 3.5mm Aux cable , and also to a Type C to USB cable .. cables are very well made , and long to give you more freedom.. - Quality .. these Headphones are well made , light weight and seem to be very durable.. - The cushions feel nice , soft and comfy.. - Sound : they are very loud , sound is very good , and the surround sound is very impressive , wow .. also they are over the ear , big enough to give your ears plenty of space.. - Microphone : it sounds really good , clear , and loud enough .. I really like the fact that you can flip it up and it turns off , or you can use the Mic button underneath the left side to turn it on or off .. - also there is another feature where you can adjust the level of the volume on the Mic when you are talking to your friends / game partners .. - QUANTUM ENGINE : i really like this feature , where you can customize the Sound the way you prefer , the Lights , and the Spatial Sound on or off.. - Overall .. is a very good product , Great Sound , and Good Quality .. for it’s price .. as You Would Expect from any JBL Product ..
Date published: 2020-07-07
Rated 5 out of 5 by from Excellent Gaming Headset [This review was collected as part of a promotion.] Positives: JBL Quantum 400 is a solid gaming headset with excellent build and top notch sound quality. The build quality of JBL never disappoints. The quantum surround sound will give you the surround sound experience and is the best part of the headphones. You can customize your sound experience with the app. The microphone works perfect.The headphones worked perfect with my Xbox One. This headset gives immersive gaming experience you need. Negatives: None but if nitpicking, the sound cable can be little longer.
Date published: 2020-07-08
Rated 4 out of 5 by from Great Design [This review was collected as part of a promotion.] I received my JBL Quantum 400 headphones, and I instantly fell in love with it once I started using them. Furthermore, I really enjoy using these headphones because they provide outstanding sound quality that provides with me an advantage over other players. In addition, I also enjoy these headphones because they are fairly comfortable when compared to other bulky headphones I have used in the past. Ultimately, this provides me with the optimal gaming experience which consists of comfort and sound for me.
Date published: 2020-07-03
Rated 5 out of 5 by from Amazing sound profile for the price I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. The in-line controls on the headset itself featured on the left back earcup canThe title says it all really. I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. I would also like to see some noise cancelling features for the microphone as my teammates could very clearly hear my keyboard (and anything else around me). The in-line controls on the headset itself featured on the left back earcup can be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them. In summary: These headphones are very good quality and do not feel particularly cheap, they are also very comfortable for long play sessions. The sound stage via USB on the PC is good out of the box and amazing with the QuantumSURROUND feature turned on. The microphone is loud and clear, my only issue is there is no noise cancellation from the JBL software itself but easily remedied by using software specific noise cancellation which most applications have these days, I would still like to see this supported by the JBL software suite. be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them.
Date published: 2020-08-26
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Delivery
Delivery

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If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item ( conditions apply).

What's in the box
  • JBL Quantum 400 headset
  • Type-C to Type-A cable
  • 3.5mm audio cable
  • Windshield foam for boom microphone
  • QSG / Warranty card / Safety sheet
Terms & Conditions
Special Price

Limit 2 per customer. Personal shoppers only. Trade not supplied, for commercial enquiries visit www.harveynormancommercial.co.nz. Available from 6pm Wednesday 27th January 2021 until midnight Monday 1st February 2021.

Questions & Answers

Hi! I received these headphones as a gift recently and I noticed that the lights do not turn on for 3.5mm connection to an xbox controller. Is there any way that I can get the lights to work for xbox? Perhaps through a usb c to 3.5mm cable?

Asked by: bassglider03
We'd like to work with you directly so we could try some troubleshooting with your JBL Quantum 400. Please contact our Customer Support at https://bit.ly/3aRgqXL
Answered by: Katrina A
Date published: 2020-12-27

How do you turn off the RGB lighting on my JBL Quantum 400 headset when plugged into a PC?

Asked by: Trispace
To turn off the RGB Lighting on your JBL Quantum 400, hold for more than 5 seconds the microphone button. Here's a link to know more about our JBL Quantum 400: https://bit.ly/3a84Erv.
Answered by: Ray at Customer Support
Date published: 2020-12-15

is the microphone detachable/removable?

Asked by: ryker
Our JBL Quantum 400's mic isn't detachable.
Answered by: Mario at Customer service
Date published: 2020-12-15

Sir when i use the jbl quantum 400 in my phone using a c to c type cable it turns up the light but doesnt provide me any sound what do i do ??

Asked by: Tushaar
Thank you for your question. The JBL Quantum 400 only supports a 3.5mm aux connection for mobile devices. If you're looking for a Quantum headphone that does support Bluetooth on a mobile device, then the only option is the JBL Quantum 800. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.
Answered by: Anonymous
Date published: 2020-12-15

No sounds from Xbox whatsoever. Are these required to be plugged into a pc first and download a app to then be used on the Xbox? Instructions claim to plug straight into the controller and go and I have no sound. 

Asked by: ChaseT
Please update the software of your Xbox controller to ensure you're on the latest version and try again. Also, double-check if the headset's volume isn't muted or turned all the way down.
Answered by: Homer DLR
Date published: 2021-01-12

I can't seem to figure out how to get the microphone to work on my dell gaming laptop. The sound works fine just can't seem to figure it out I tried plugging in the usb type-c to type-a with the jack plugged in as well.

Asked by: EmilyF
First, please make sure that the microphone is flipped down with the red LED off. Then, double-check your laptop is using the correct recording device (Quantum Headset). Then check the properties of your headset and set it as the default communication device. If you need further assistance, please reach out to our Product Specialists at https://bit.ly/30GsbuW
Answered by: Homer DLR
Date published: 2020-07-04

Will the quantum 400 work with a double usb-c cable? I have a usb-c port open on my pc

Asked by: Anonymous
Depending on your device configuration, you can definitely use a USB-C to USB-C cable.
Answered by: Homer DLR
Date published: 2020-07-03

Hi There, Are the cables used braided?

Asked by: Sheldo
Yes. The cables on our JBL Quantum 400 are braided.
Answered by: Chastine
Date published: 2020-10-03
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Terms & Conditions

Special Price

Limit 2 per customer. Personal shoppers only. Trade not supplied, for commercial enquiries visit www.harveynormancommercial.co.nz. Available from 6pm Wednesday 27th January 2021 until midnight Monday 1st February 2021.

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