With Product CareTM You can relax knowing Your purchase comes with additional protection. Discover all of the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Coverage period
1, 2, 3, or 4 year protection terms available for eligible products.
Type of Cover
With Product CareTM You have certainty that your product is covered for a specific period for an Eligible Fault and that you will obtain a replacement product.
Coverage for an Eligible Fault*
This may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of your product over time, or involves condensation, humidity, corrosion caused by airborne sulphur, internal overheating and dust.
All freight and service call out fees covered
If your product suffers an Eligible Fault, all freight and service call out fees related to assessment, replacement or repair of your product are covered.
Transferable
If you sell or gift your product with Product CareTM, your Product CareTM and any unredeemed benefits of your Product CareTM can be transferred to the new owner of your product.
International Coverage
We provide you with international coverage so you are protected even when you are on the move.
Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Customer Care Team
Call our toll-free assistance helpline on 0800 848 444 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available Monday to Friday 8:30am to 5:30pm (NZ standard time).
Easy Claim Process
Making a claim under your Harvey Norman Product CareTM is simple and we are here to help you through every step of the process. Simply:
Have your original purchase receipt handy to register the details of your claim.
Your product will be assessed and if it fails to operate as a result of an Eligible Fault*, you will be entitled to a replacement of your product.
Advantage
Having Product CareTM with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Fifty (50) 6” x 4” Photo Prints per year
One (1) PC Health Check per year
Laundry Cover*
Food Spoilage*
Technical Assistance available on White Goods and Audio Visual products.
Call our toll-free assistance helpline on 0800 848 444.
Exclusive Discounts*
$10 off any Canvas, Photo Book or Photo Gift
25% off one (1) Tech Team Service per year
25% off one (1) Microsoft 365 or Internet Security instore license renewal per year
20% off a Full Set of Printer Ink or Toner Replacements per year
25% off a Photo Album or Frame per year
25% off a Mobile, Tablet or Camera Accessory
25% off a Laptop Bag or Sleeve
25% off a Headphone or Portable Speaker
25% off a Keyboard & Mouse
20% off Power Protection
20% off an Audio Visual Accessory
20% off a Local Delivery (Store to Door) with your next Appliance or TV Purchase
10% off a Coffee Accessory
10% off a Cooking Appliance Accessory
10% off a Fridge Accessory
20% off a Floor Care Accessory
*There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Available on No Interest and No Repayments for 15 Months* Storewide. How it works
We've made Interest Free Shopping Even Easier
You can now use your eligible card to shop online or in-store at Harvey Norman, or apply for a GEM Visa and if approved you can shop online right away!
Extended Range Item | Available by Special Order Only
Delivery expectation: 1-2 weeks This item is available by special order and may not be stocked in stores. Purchase online today to secure your product. For more information, please contact your local Harvey Norman store.
Meet the Surface Laptop 4, a revolutionary device that incorporates blazing fast speeds, superior performance, and stunning style! This 15" handy laptop can keep up with your busy schedule as it flaunts a thin form factor and all-day battery life. It lets you enjoy HD video calls, superb multimedia viewing, and immersive, booming sounds. You can also seamlessly capture ideas on its user-friendly PixelSense™ touchscreen. With Surface Laptop 4, bolstering your productivity has never been easier.
Key Features
Long-lasting Battery: With typical use, its lithium-ion battery can last up to 16.5 hours1.
Boost your Productivity: Wield the power to accomplish multiple tasks effectively with up to 70% more speed brought to you by the exclusive 11th Gen Intel Core i7-1185G7 processor.
Slim and Light: This laptop packs a lightweight yet large 15" screen. The display showcases Intel® Iris® Xe Graphics and 2496 x 1664 resolution, perfect for your entertainment needs.
Superior Memory: Equipped with LPDDR4x 16GB RAM and 512GB SSD for maximum performance and handy file storage.
Type in Comfort: With its optimised key travel and large trackpad, you can breeze through webpages, type efficiently, and experience accuracy like no other.
Whisper Quiet: Its thermal cooling operates silently so you can amp your productivity without distracting noise.
Be Heard: Let your voice be heard and elevate your calling experience. This device is equipped with far-field Studio Mics that efficiently capture your voice and decrease background noise.
Connectivity Options: This laptop supports Bluetooth 5.0 and 802.11ax, 2x2 MIMO Wi-Fi. It also has Connection Type: 1 x USB-C®, 1 x USB-A, 3.5 mm headphone jack, and 1 x Surface Connect ports.
Convenience Like No Other: Surface Laptop 4 opens effortlessly with just a single finger! It's also Surface Pen-enabled, so you can take notes and sign documents with ease.
Do more with Windows 10 Home: With Windows 10 Home2, you can enjoy familiar features like Windows Hello face sign-in, OneDrive, Microsoft Edge, Mail, Cortana personal assistant, and more.
Quick Power-ups: It supports fast charging - get up to 80% in about an hour3.
Superior Audio and Video: Equipped with a front-facing 720p HD f2.0 camera, this laptop ensures clear and sharp video and image quality even in poor lighting conditions. You can also bask in immersive, theatre-like sounds thanks to the integrated Omnisonic Speakers backed by immersive Dolby Atmos4. Whether you're watching movies, shows, or video-calling, Surface Laptop 4 has got you covered!
PixelSense™ Touchscreen: Experience breezy operations thanks to its responsive and vibrant touchscreen display. With its signature 3:2 ratio and comprehensive screen real estate, you can see more and do more5!
Warranty: Get added peace of mind as the Surface Laptop range is covered by a 24-month warranty.
What's in the box: Surface Laptop 4, Power Supply, Quick Start Guide, Safety and warranty documents.
Windows 11: Free Upgrade to Windows 11 (when available, see below)6.
*Some accessories, software, Microsoft 365 subscriptions, and services sold separately.
1 Up to 16.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2021 using preproduction software and preproduction 15” Intel® Core™ i7, 512GB, 16 GB RAM device. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilising Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors
2 Surface Laptop 4 for consumers comes with Windows 10 Home to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Laptop 4 for Business (http://www.microsoft.com/en-us/surface/business/surface-laptop-3).
3 Testing conducted at Microsoft in February 2021 using preproduction devices and Software. Tested with the inbox PSU under controlled conditions. The device was powered onto the desktop screen with default display brightness settings. Actual charge time will vary based on operating conditions. Actual charge time will vary based on operating conditions and measured at a typical office ambient temperature of 23C.
4 Requires Dolby Atmos® encoded content and audio. 5 Comparison of viewable content on Surface devices with 3:2 aspect ratio v. laptops with 16:10 or 16:9 aspect ratio.
6 Upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device. Certain features require specific hardware, see https://www.microsoft.com/en-us/windows/windows-11...
Specs
Specs
All Product Details
Brand
Microsoft
Product Type
Surface
Model Number
5IM-00046
Display Features
Screen/Panel Type
PixelSense Display
Screen-Size
15"
Screen Resolution
2496 x 1664
Screen Aspect Ratio
3:2
Pixel Density
201 ppi
Touchscreen
Yes
Processor Features
Processor Brand
Intel
Processor Type
A Processor, otherwise known as a CPU, is responsible for processing and executing instructions and acts as the brains of your device.
Core i7
Processor Model
1185G7
Graphics Features
Integrated Graphics
Yes
Integrated Graphics Type
Intel Iris Xe Graphics
Storage Features
SSD Capacity
Solid State Drives (SSD) are external storage devices that can be used instead of a hard disk. They can significantly improve the speed of your computer.
512 GB
RAM Capacity
Computer Random Access Memory (RAM) gives applications a place to store and access data on a short-term basis. It is memory that your machine uses to store information immediately. Generally the more RAM your computer has, the better it will perform.
16 GB
RAM Type
LPDDR4X
Webcam Features
Integrated Webcam
Yes
Webcam Resolution
720p HD f2.0 camera (front-facing)
Battery Features
Battery Life
Up to 16.5 hours
Software and System Features
Operating System
An Operating System (OS) runs your computer’s software and it also manages your computer’s memory and processes. Your operating system performs tasks such as file, memory and process management.
Windows 10 Home
Connectivity Features
Supported IEEE Standards
802.11ax
Bluetooth Version
v5.0
USB Port
1 x USB-C, 1 x USB-A
Other Connections Ports
1 x Surface Connect port
Computer Connection Ports
3.5 mm Audio Port
Dimensions
Product Width
24.4 cm
Product Depth
1.45 cm
Product Height
33.95 cm
Product Weight
1.54 kg
Warranty
Manufacturers
24 Months
Reviews
Expert Reviews
Customer Reviews
Microsoft Surface Laptop 4 15" - Intel i7 16GB-RAM 512GB-SSD - Platinum is rated
5.0 out of
5 by
2.
Rated 5 out of
5 by
Karly_Katz from
Total Satisfaction with Surface laptopGreat laptop. So easy to set up. Only trouble I had was transferring over emails from old laptop (but this is probably Windows program issues). Super happy with speed and storage and of course the touch screen.
Date published: 2022-03-30
Rated 5 out of
5 by
Anonymous from
Great laptopGreat product. Very quick, nice design. Facial recognition log on works great.
We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (
conditions apply).
Questions & Answers
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Product Care
Product Care
With Product CareTM you can relax knowing Your purchase comes with additional protection.
Discover all the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Advantage
Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase.
There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Microsoft 365 Personal (1 Year + Extra 3 Months for 1 PC/Mac + 1 Tablet) $119
Microsoft 365 Family (1 Year + Extra 3 Months for 6 PC/Mac + 6 Tablet) $165
Office Home & Student 2021 (1 PC/Mac) $239
Office Home & Business 2021 (1 PC/Mac) $439
No thanks.
Norton Multi-Device Security 2 Devices 12mth $79
Norton Multi-Device Security 5 Devices 12mth $129
Norton Multi-Device Security 5 Devices 24mth $299
Norton Multi-Device Security 5 Devices 36mth $399
Trend Micro Device Security Pro - 2 Devices 1YR $79
Trend Micro Device Security Pro - 6 Devices 1YR $149
Trend Micro Device Security Pro - 6 Devices 2YR $299
Trend Micro Device Security Pro - 6 Devices 3YR $399
Buy online & pick up in store free
Avoid shipping charges and pick up your order from your local Harvey Norman store, Simply buy online, select the Free pick up in store option and your selected store will let you know when your order is ready to pick up.
Some items may take longer to be made available for pickup if a product is currently not in stock. A staff member will contact you where this occurs.
Delivery
Have your order delivered to your home or office ANYWHERE in New Zealand. For in stock items, your order should arrive within 2 - 5 business days. Some items may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Some Furniture & Bedding items may take up to 8 weeks to deliver as products are not stocked in store or are made specifically for your order. Contact your local Harvey Norman store for an indication of timeframe.
