There are exclusions and limitations to Product Care. This section should always be read in conjunction with the Terms and Conditions for Product Care
With Your Product Care, You can relax knowing that Your purchase comes with certain protections. If Your Product is assessed to have suffered an Eligible Fault*, then it will be replaced with a brand new like-for-like product that is the nearest equivalent to Your Product. The value of the replacement product plus any freight costs associated with the replacement, shall not exceed the Original Purchase Price You paid for Your Product. Where We cannot find You a suitable replacement, We will give you a store credit or cash settlement*
*See Terms and Conditions for more information
Our range of support options ensure you experience an easy and hassle-free process when you need to talk to us about your Harvey Norman Product Care. Whether experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Call 0800 848 444 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available:*See Terms and Conditions for more information
*See Terms and Conditions for more information
Sleek and stylish, the Microsoft Surface Laptop Go 12.4" can give you superb style, performance, and all-day battery life with its lightest Surface Laptop, all at an exceptional value. Ultra-light and portable profile, the apps* you use every day, premium materials, and a choice of must-have colours will make this your go-to laptop.
Key Features
*Some accessories and software sold separately.
1 Surface Laptop Go display has rounded corners within a standard rectangle. When measured as a standard rectangular shape the screen is 12.45” diagonally (the actual viewable area is less).
2 Surface Laptop Go i5/4GB/64GB does not include Fingerprint Power Button.
3 Available colours may vary by market.
4 Up to 13 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2020 using preproduction software and preproduction configurations of Surface Laptop Go Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
5 Surface Laptop Go for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Laptop Go for Business.
Windows 10 Home in S mode works exclusively with apps and programs from the Microsoft Store within Windows and accessories that are compatible with Windows 10 Home in S mode. A one-way switch out of S mode is available. Learn more at Windows.com/SmodeFAQ.
| Brand | Microsoft |
|---|---|
| Product Type | Surface |
| Model Number | THH-00016 |
| Screen Size | 12.4" |
|---|---|
| Screen Type | PixelSense Touchscreen |
| Screen Resolution | 1536 x 1024 |
| Screen Aspect Ratio | 3:2 |
| Processor Model | i5-1035G1 |
|---|---|
| Processor Type | Intel Core i5 |
| Processor Brand | Intel |
| Processor Speed | 1.0GHz |
| Processor Max Speed | 3.6GHz |
| Integrated Graphics | Integrated Intel UHD Graphics |
|---|
| Ram | 8GB |
|---|---|
| Ram Type | LPDDR4X |
| SSD Capacity | 128 GB |
|---|
| Optical Drive Type | No |
|---|
| Webcam | 720p 30fps |
|---|
| Bluetooth | v5.0 |
|---|---|
| Connection Type | USB-C, Surface Connect, Audio Jack |
| USB | 2 x USB Ports |
| WIFI Type | 802.11 a/b/g/n/a/ax |
| Operating System | Windows 10 Home in S mode |
|---|
| Battery Type | Lithium Ion |
|---|
| Product Width | 20.57cm |
|---|---|
| Product Depth | 1.57cm |
| Product Height | 27.82cm |
| Product Weight | 1.11 kg |
| Manufacturers | 24 Months |
|---|
We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item ( conditions apply).
Protect your purchase with Product Care®. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care® brings you:
With Product Care® you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care® plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Having Product Care® with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Conditions apply. This section should always be read in conjunction with the Terms and Conditions for Product Care® Replacement.
Learn more about Product Care®.
© 2007-2021 Harvey Norman Stores (NZ) Pty Limited, Private Bag 94035
Manukau, Auckland 2241
All prices are inclusive of GST.
