There are exclusions and limitations to Product Care. This section should always be read in conjunction with the Terms and Conditions for Product Care
Protection
With Your Product Care, You can relax knowing that Your purchase comes with certain protections. If Your Product is assessed to have suffered an Eligible Fault*, then it will be replaced with a brand new like-for-like product that is the nearest equivalent to Your Product. The value of the replacement product plus any freight costs associated with the replacement, shall not exceed the Original Purchase Price You paid for Your Product. Where We cannot find You a suitable replacement, We will give you a store credit or cash settlement*
2, 3 or 4 Years Terms Available
Your purchase of Your Product with Product Care provide You with protection for Your Product for a period of either 2, 3 or 4 years (depending on the type of product purchased), commencing from the expiry of the Manufacturer's Voluntary Warranty Period, provided that the period from the date You purchased Your Product with Product Care to the expiry of the Term does not exceed 7 years.*
New for Old Replacement
If Your Product with Product Care is assessed to have suffered an Eligible Fault*, then it will be replaced with a brand new like-for-like product that is the nearest equivalent to Your Product. The value of the replacement product plus any freight costs associated with the replacement, shall not exceed the Original Purchase Price You paid for Your Product. In the event that a suitable replacement cannot be found, Our claims team will work with You to find an alternative solution, such as a store credit or cash settlement. We are committed to always finding you a satisfactory solution*.
Coverage for Wear & Tear & Environmental Factors
An Eligible Fault* under Your Harvey Norman Product Care may include faults caused by Normal Wear and Tear, condensation, humidity, internal overheating or dust*.
All Freight & Service Call-Out Fees Covered
All freight and call-out fees are covered under Your Product Care in the event Your Product fails due to an Eligible Fault*, including delivery costs for Your replacement product*. However, such freight costs incurred may limit the value of a replacement product. You may be liable for these costs if Your Product is found not to have suffered an Eligible Fault
Transferable
If you sell your product, or provide it as a gift, your cover under Harvey Norman Product Care can be transferred to the new owner. Simply contact us to register transfer of ownership.
International Coverage
We provide you with full international coverage so you are protected even when you are on the move.*
Our range of support options ensure you experience an easy and hassle-free process when you need to talk to us about your Harvey Norman Product Care. Whether experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Customer Care Team
Call 0800 848 444 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available:
Monday to Friday: 8:00am to 5:30pm NZ time.
Not open weekends or public holidays.
Easy Online Claim Process
Making a claim under your Harvey Norman Product Care is simple and we are here to help you through every step of the process. Simply:
Having Harvey Norman Product Care with your purchase means you can enjoy special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Technical Support Available on White Goods and Audio Visual
A dedicated support team is available to help with troubleshooting and advice for using your product and any queries you may have under your Harvey Norman Product Care. You can access this assistance by calling 0800 848 444 or you can visit www.productcareclaims.co.nz Technical support is only available on whitegoods and audio visual purchases and is not available on computer purchases.
Price Guarantee*
If you purchase your Product with Product Care, You are entitled to receive a partial refund from Harvey Norman Stores (NZ) Pty Limited if your product is advertised at a lower price than the Original Purchase Price by Harvey Norman Stores (NZ) Pty Limited within 30 days of the date of purchase of your Product with Product Care.*
Food Spoilage Cover*
If your product is a fridge or freezer, We will at our discretion, after receipt of credible supporting documentation, reimburse you for any substantiated food spoilage that has occured as a result of an Eligible Fault.*
Laundry Cover*
If your product is a washing machine or dryer, We will at our discretion, after receipt of credible supporting documentation, reimburse you for any substantiated food spoilage that has occured as a result of an Eligible Fault.*
Available on 60 months of equal Interest Free instalments:
$4.75^
approximately per week
^ Weekly payments are indicative only, payment is required monthly. Establishment fee & annual account fee are additional. Min purchase applies. Exclusions, credit & lending criteria apply. How it works
We've made Interest Free Shopping Even Easier
You can now use your eligible card to shop online or in-store at Harvey Norman, or apply for a GEM Visa now and you can shop online right away!
Cordless stick vacuum cleaners with additional Li-ion battery and charger cradle for maximum running times.
60 Minute Run Time per Battery.
240 Minute Charge Time per Battery.
2x Replaceable Lithium Ion Batteries.
0.5L Dust Capacity.
Light Weight 4kg.
120min Run Time
The Miele Triflex’s VARTA Lithium-Ion battery is equipped with 7 high-performance cells, giving Miele’s cordless handstick a run time of up to 120 minutes*. With 2 battery’s that have a massive 60 minute runtime each, this totals 120 minutes allowing you to clean a full size home**.
*Applies to the HX1 Runner & Pro on power setting 1 without electrobrush Multi Floor XXL attached with the use of two batteries.
**60 minute runtime per battery giving 120 minutes runtime in total.
Vacuum for Longer with the Battery Charger Cradle.
The battery charger and a spare battery help to double the running time of your Miele vacuum cleaner. You can continue charging the appliance while vacuuming at the same time: charging is independent of operation. With the Miele Triflex HX1 Pro vacuum cleaner, the handy battery charger and spare battery are always included.
Ultimate Flexibility for Any Situation
Enjoy the ultimate in flexibility: the PowerUnit of your Miele Triflex HX1 vacuum cleaner can be positioned at the top or bottom. This enables you to get under flat furniture easily or to vacuum large areas effortlessly. The PowerUnit can also go solo in an instant: the perfect way to vacuum the car seats or sofa in next to no time. As you can see, the configuration concept of the Triflex HX1 adapts to suit your needs perfectly.
Easy Handling
Just need to vacuum up a few crumbs from the sofa or get rid of the dust from the car seats? With the solo PowerUnit, it's an absolute breeze: it detaches really easily and can then be used independently of the suction tube and Electrobrush. It is always at the ready – saving you time while still cleaning efficiently.
Lifetime Hygiene Filter
Miele's Lifetime Hygiene Filter captures and filters 99.98%* of all microscopic particles and allergens. The Lifetime Hygiene filter is a maintenance free filter, giving you piece of mind for the lifetime of your product.
*According to EN 60312-1
Maximum Range
All kinds of possibilities: whether you need to vacuum underneath flat furniture or get the dust off the ceiling, with the Triflex HX1 PowerUnit positioned at the top you have maximum flexibility. It makes it really easy to get under beds or cupboards with the vacuum cleaner – for a perfectly clean home.
Effortless Cleaning
Perfect for large areas: position the PowerUnit at the bottom of your Miele Triflex HX1 vacuum cleaner. This is a really convenient way of vacuuming large rooms or areas – such as long hallways or spacious living rooms. The lightweight design makes your vacuum cleaner really easy to hold. And in case you need to take a break from vacuuming every now and then, it also features a self-standing function.
Convenient and Versatile
You can now charge your Miele Triflex HX1 vacuum cleaner really conveniently: depending on your preferred configuration, you can charge the appliance with the PowerUnit in either the upper or lower position. If you do not want to drill the wall bracket into the wall, you can simply plug the cable directly into the battery. No socket available where you keep your vacuum cleaner? No problem – you can charge the battery outside the appliance.
Empty in no time
Is the dust container of your Miele Triflex HX1 vacuum cleaner full? The Twist2open feature allows you to open it easily – with a single twist. The container opens instantly and you can conveniently dispose of the dust in a bin.
LED Floorhead Lights
Depending on the colour of your floor, very small debris such as sand, grains or very fine dirt can go unseen. Miele's exclusive BrilliantLight allows you to see this otherwise invisible debris and assist in giving you the perfect clean.
XXL Floorhead
The extra-wide Electrobrush cleans a larger surface area in less time without compromising on performance. It adapts automatically to every type of flooring, ensuring all surfaces are cleaned quickly and thoroughly.
What's in the Box?
1x Miele TriFlex HX1 Pro Vacuum.
1x Crevice Nozzle Attachment.
1x Dusting Brush Attachment with Synthetic Bristles.
1x Upholstery Nozzle Attachment XXL SPD 20.
1x Electric Brush Multi Floor Tool XXL SEB 435 with BrilliantLight.
1x Battery Charging Tray.
1x Additional Battery.
1x Wall Mount.
1x Power Supply Unit.
Specs
Specs
All Product Details
Brand
Miele
Product Type
Stick Vacuum
Model Number
11423660
Colour
Infinity Grey Pearl
Vacuum Features
Vacuum Type
Dust Cup
Power
Battery Option
Rechargeable Lithium-Ion Battery
Battery Life
60 minutes
Warranty
Manufacturers
24 Months
Reviews
Miele Triflex HX1 Pro Handstick Vacuum Cleaner is rated
4.6 out of
5 by
24.
Rated 5 out of
5 by
Leon from
Better than the bestBrought this today. When I unpacked it I was immediately impresses with the quality. Very easy to assemble. Comfort configuration is great. Cleaning quality surpasses my pervious, top of the range, albeit old, vacuum cleaner. Light, and quiet running too. 11/10!
Only suggestion for improvement is to have some kind of handle on the dust bin, it was a little hard to hold on to while emptying.
Date published: 2020-09-19
Rated 5 out of
5 by
Anonymous from
New Miele stick is the bestThis is so quiet compared to others. An outstanding new stuck vacuum and by far the best on the market
Date published: 2020-10-01
Rated 4 out of
5 by
NooB from
Its good but ...Bought this 3 weeks ago and it is a great little machine - awesome suck power and it picks up everything on the floor. Its reasonably lightweight and easy to manoeuvre. Love that it is cordless. Downside is that that emptying is a bit of a faff - not as easy as I would have expected and always seem to get dust on myself and the floor by the bin. And because it picks up so much you are emptying a lot! Finally, not sure if we have a problem or not but the charger lights are no longer working when we charge the battery. Will see if it still charges and if not, back to the shop it will go. I would recommend it but not as wholeheartedly as I expected to given it is a Miele.
Date published: 2021-01-22
Rated 5 out of
5 by
Stewart from
Spectacular UnitPicked it up yesterday and after I cleaned the floor with my Dyson I cleaned it again with the Miele. The canister was full of dust and debris, I couldn't believe how much the Dyson missed. The unit is solid and just feels good in the hand. With the motor down low in comfort mode it is a breeze to use and floats over carpet, tiles and floorboards. It is so good my friend who came with me bought one as well. Expensive but worth it.
Date published: 2020-11-07
Rated 5 out of
5 by
Gemma Phillips from
Miele Triflex Pro -everyones fighting to use it.We are so happy with our Miele Triflex HX1 pro Vaccum cleaner. With two toddlers running around making non stop mess, we now have a chance of keeping on top of it. The Miele handstick is so easy to use, does a fantastic job of getting every litle bit of seen and unseen mess up out of the carpet and off the floorboards, and looks good while doing so. We like adition of the light and the fact that it stands up when not in use. We have never run put of battery but love having a spare one there in case we do. There have been fights over whose turn it is to vacuum now (which has never happened before) even our 2 and 3 year olds love having a go. Its been pretty life changing for our wee whanau and well worth the investment.
Date published: 2021-02-22
Rated 5 out of
5 by
KarenJ from
So easy to useI have used this for the first time and love it. I thought the light my be a gimmick but it is fabulous particularly on timer floors, I could see every little thing on the floor which had look ok until the light shone on it.
So easy to clean the hair from the brush head and I love it!
Date published: 2020-11-28
Rated 5 out of
5 by
LP3550 from
Great vacumeGreat battery life amazing power. This vacume is our first investment in a cordless stick vac and we couldn’t be happier with quality. Can completely retire our old vacume cleaner because this one is so powerful.
Date published: 2020-12-03
Rated 5 out of
5 by
MaryK1 from
Amazing vacuumSo light and easy to use and manoeuvre. Very easy to vacuum under beds and couches. I tried another leading brands' stick vacuum and found it too heavy to use after a while. This one is light enough so as not to start feeling too heavy after a while. Battery on the first setting lasts long enough to do full house and first setting is strong enough for a weekly deep clean. Very happy with this product.
We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (
conditions apply).
Terms & Conditions
Terms & Conditions
Special Price
Special pricing is valid until 12/04/2021.
Questions & Answers
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Product Care
Product Care
Protect your purchase with Product Care®. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care® brings you:
Protection
With Product Care® you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Support
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care® plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Advantage
Having Product Care® with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Conditions apply. This section should always be read in conjunction with the Terms and Conditions for Product Care® Replacement.
Avoid shipping charges and pick up your order from your local Harvey Norman store, Simply buy online, select the Free pick up in store option and your selected store will let you know when your order is ready to pick up.
Some items may take longer to be made available for pickup if a product is currently not in stock. A staff member will contact you where this occurs.
Delivery
Have your order delivered to your home or office ANYWHERE in New Zealand. For in stock items, your order should arrive within 2 - 5 business days. Some items may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Some Furniture & Bedding items may take up to 8 weeks to deliver as products are not stocked in store or are made specifically for your order. Contact your local Harvey Norman store for an indication of timeframe.
