Loading...

Track your order free with the Click&Collect App Delivery Harvey Norman app

or explore our delivery options

The free pick up in store option allows you to order online and pick up your purchase in store. By picking up in store you can get your purchase sooner and without the costs of delivery.

In stock items are usually available for pick up within a few hours. You will receive a notification when it is ready to collect.

Apple Store Button Google Play Store Button
Harvey Norman Click&Collect Step 1

Use the ‘Free pick up in store’ option in the checkout and choose your preferred pick up location. If the item is out of stock, the store will order it in for you (some exclusions apply).

Harvey Norman Click&Collect Step 2

You will receive a “Ready for collection” notification to let you know your items are ready for pick up.

Harvey Norman Click&Collect Step 1

Visit your selected store with your order number, photo ID, and payment method and speak to one of our friendly staff to collect your purchase.

Delivery

Have your order delivered to your home or office ANYWHERE in New Zealand. For in stock items, your order should arrive within 2 - 5 business days.

Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.

Some furniture and bedding items may take up to 8-10 weeks depending on availability and manufacturing. You will be contacted within 24 hours upon receiving your order to be informed of the expected delivery dates and to schedule the best time for your items to be delivered.

Terms & Conditions Apply Hide Terms & Conditions

Delivery Costs

We always show the delivery fee so you know your total order cost right away. With the delivery cost calculator below, you will be able to see the price of shipping before completing your order. The delivery charges will be automatically calculated and will be included as a separate line in your order.

We can also accommodate any special delivery instructions. Tell us exactly what you need in the ‘notes’ section of your order or by contacting us.

How do we calculate your delivery charges?

We take the size and weight of the items into consideration as well as the distance of the shipping address from the nearest Harvey Norman store.

Delivery does not include installation. However, this is a service we are happy to offer, just check out our Installation Services page for more information.

Store Icon by flaticon.com Truck Icon by themify.me
Local

<50km from the store

per order

Outer

51-100km from the store

per order

Remote / Rural

100+km from the store

per order

small items $5.95 $9.95 $11.95
medium items $9.95 $14.95 $17.95
large bulky items $59 $79 $99
oversize items $89 $149 $199
Local

<50km from the store

per order

small items $5.95
medium items $9.95
large bulky items $59
oversize items $89
Outer

51-100km from the store

per order

small items $9.95
medium items $14.95
large bulky items $79
oversize items $149
Remote / Rural

100+km from the store

per order

small items $11.95
medium items $17.95
large bulky items $99
oversize items $199
Accepting your order

We want to make sure your items arrive safely in your hands for you to enjoy. We will not leave items in an unsecured place regardless of the circumstances and a signature will be required on delivery. If the courier is unable to hand your item over to you, a "card-to-call" will be left with details for how you can pick-up or arrange re-delivery of your order. If the courier fails to deliver it 3 times, the item/s will be returned to the originating store.


Tracking your order

Once your order has been shipped, you will receive an email containing the shipping reference number which you can use to track your order. The email will also contain an estimated date for the arrival of your order.


Instant updates on your order

Harvey Norman now brings you Facebook Messenger order status updates. Get instant order status updates to your device, and have all of your communication in one place.

Frequently Asked Questions

Can I pick up in store?

With 35 stores nationwide, there will be a Harvey Norman store within driving distance for most New Zealanders. Look out for the in store signage pointing you to the online pick up stations.

Please note: when picking up in store, you may need to bring the following:

- A copy of your order confirmation email
- Photo ID
- The Credit Card or Debit VISA card used for payment of your order.


If you are not within easy driving distance, you have the option of selecting delivery in the Checkout process.

Can I nominate another person to pick up my order from a Harvey Norman store?

To nominate another person to pick up your order, please enter their name in the ‘Name of Person Picking Up the Order' field in the Checkout. We understand things can change after an order has been placed. If you wish to change the name of the person collecting the order, please contact us. We will request some security information from you and notify the store that your nominated person will pick up your order.

Please note: they will need to bring the following:

- A copy of the order confirmation email
- Photo ID

Can I choose to pick up my order in person?

When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free. Simply select the "Pickup" option in the Checkout and change the store to your preferred location. When you complete your payment we will send you an email order confirmation. On receipt of this confirmation please allow a few hours for our store to prepare your order. You will receive a notification once your order is ready to collect.

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes or ParcelPods. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please contact us.

If you are not available to take delivery of your parcel, a delivery slip or card-to-call with further instructions will be left in your letterbox.

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

Can I get my old item taken away when my new item is delivered?

We can set up and install your new item, by arrangement (charges may apply). See our Installation page for more information, or contact your local store to discuss your requirements.

How do I track my order online?

You can log in and check on the status of your order online via My Account. To register as a member, go to Create an Account and follow the instructions. Once your order has been shipped you will receive an email with a tracking reference number and a link to the courier tracking website.

Will my order, which includes a few items, be delivered in the one box?

When a number of items are purchased in a single order, stock availability may result in your order being sent to multiple stores or departments to dispatch the different items. Therefore, all of your order might not be delivered at the same time.

Can I change or cancel my order once it's been dispatched?

Once an order has been dispatched it cannot be changed or cancelled. For our full returns policy, please click here.

Where's my order?

If you haven't received your goods within the timeframes detailed above you can check on the progress of your delivery using the track and trace tools or contact us. We will verify the status of your order and follow up with the nominated store on your behalf.

What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

If your goods arrive damaged, get lost in transit, or you receive the wrong items, contact us immediately.

More Questions?

For more details please speak to a Harvey Norman representative.

Customer Care
close
lightbox body



 

Please confirm your selection

Store Picker

Travel Mode

Stores