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Shop online with us and we can deliver to your door.

We are currently taking orders online for our full range.

Harvey Norman stores will remain closed for the duration of the lockdown.

  • Delivery of Essential Products, are being processed for delivery as soon as possible.
  • Delivery for any non-essential products will be processed from Tuesday 28th April.

We are committed to safeguarding the health, safety and wellbeing of our customers, employees and communities and will adhere to the Government’s guidelines when we handle these items. If you do choose to have any of these items delivered during the lockdown period, we ask that you work with us to ensure the safety of your family and ours.

Harvey Norman New Zealand would like to thank our staff and customers for their continued support.

Frequently Asked Questions

When will stores re-open?

We will be following the Governments advice regarding the nationwide lockdown, and as soon as they have indicated we can re-open one or more of our stores, we will do so. Check back on our site for more information as announcements are made.

Can I pick my order up from the store?

During the nationwide lockdown, all of our stores will be closed, but you will be able to shop our full range online with Contactless Click & Collect. This will be available from Tuesday, 28th April. Check back then for more information.

Can I get my order delivered?

Harvey Norman stores will remain closed for the duration of the lockdown.

We are currently taking orders online for our full range.

  • Delivery of Essential Products, are being processed for delivery as soon as possible.
  • Delivery for any non-essential products will be processed from Tuesday 28th April.

Until further notice we will be conducting contactless deliveries. Delivery drivers will not be taking signatures, but will need to confirm the recipient is at the address before delivering the item.

When will I receive my order?

We can supply essential goods through our website for delivery only, and our stores will be in touch to arrange. Please be aware this may take longer than usual as we will be limiting the time our staff spend outside of their homes as much as possible during the lockdown.

What about the order I placed before the lockdown?

If you have not received your shipping or pickup notification prior to the lockdown, please Contact Us to request an update.

We can now supply orders for essential goods while in lockdown, and will be in contact with anyone that is waiting on an item that meets this criteria as soon as possible.

All items that do not fit the essential criteria, that have not been collected, either by customer or courier at close of business Wednesday, 25th March 2020, we will be able to supply from Alert Level 3, and will make these arrangements with you from Tuesday, 28th April.

How long will delivery take?

Please allow extra time for delivery as we are working closely with delivery companies to ensure we are safeguarding the health and wellbeing of all staff involved in the supply of essential items, as well as our receiving customers.

Smaller items*: allow 2-3 days for delivery.

Large items*: your local store will be in contact with you to arrange delivery.

*Non-essential items will be processed for delivery from Tuesday, 28th April.

I have received my item but it is damaged or not working properly, what do I do?

If you believe your item is damaged or not working as it should be – please Contact Us to assist. We will do everything we can to solve the issue while the lockdown is in place, but we appreciate your patience if this is not possible and we need to wait until normal operations have resumed.

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