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Shop online with us and we can deliver essential items to your door.

Harvey Norman stores will remain closed for the duration of the lockdown.

The New Zealand Government have announced that if you need an essential item for your home, we can supply it through our website for delivery only.

Please understand that if your request does not fit the essential criteria, we will not be able to process your order at this time.

We are committed to safeguarding the health, safety and wellbeing of our customers, employees and communities and will adhere to the Government’s guidelines when we handle these items. If you do choose to have any of these items delivered during the lockdown period, we ask that you work with us to ensure the safety of your family and ours.

Harvey Norman New Zealand would like to thank our staff and customers for their continued support.

Frequently Asked Questions

When will stores re-open?

We will be following the Governments advice regarding the nationwide lockdown, and as soon as they have indicated we can re-open one or more of our stores, we will do so. Check back on our site for more information as announcements are made.

Can I pick my order up from the store?

During the nationwide lockdown, all of our stores will be closed and unfortunately we will be unable to facilitate Click & Collect orders. Your order will still be with the store, ready to process, as soon as we reopen.

Can I get my order delivered?

Harvey Norman stores will remain closed for the duration of the lockdown.

We can supply essential goods through our website for delivery only, and will work with each of our customers to ensure delivery is carried out in a way that safeguards the health, safety and wellbeing of our customers, employees and communities.

Please understand that if your request does not fit the essential criteria, we will not be able to deliver these items until the nationwide lockdown has ended.

Do I have to pay for my order during the lockdown?

All our online orders are charged when you complete your purchase in our online checkout. (Any Interest Free orders on GEM Visa or GE Creditline, will have funds allocated, but will not be charged until you have received your items.)

When will I receive my order?

We can supply essential goods through our website for delivery only, and our stores will be in touch to arrange. Please be aware this may take longer than usual as we will be limiting the time our staff spend outside of their homes as much as possible during the lockdown.

If your order does not fit the essential criteria, we will not be able to supply these items until the nationwide lockdown has ended.

What about the order I placed before the lockdown?

If you have not received your shipping or pickup notification prior to the lockdown, please Contact Us to request an update.

We can now supply orders for essential goods while in lockdown, and will be in contact with anyone that is waiting on an item that meets this criteria as soon as possible.

All items that do not fit the essential criteria, that have not been collected, either by customer or courier at close of business Wednesday, 25th March 2020, we will unfortunately be unable to supply until the lockdown has ended.

What is an essential product?

Essential products are defined by the New Zealand Government and can be located on our website by clicking here.

If the product you need does not currently fit the essential criteria, please Contact Us to discuss further.

How long will delivery take?

Please allow extra time for delivery as we are working closely with delivery companies to ensure we are safeguarding the health and wellbeing of all staff involved in the supply of essential items, as well as our receiving customers.

Smaller essential items: allow 2-3 days for delivery.

Large essential items: your local store will be in contact with you to arrange delivery.

If your order does not fit the essential criteria, we will not be able to supply these items until the nationwide lockdown has ended.

I ordered an essential product before lockdown but haven't received it.

If you have not received your shipping or pickup notification prior to the lockdown, please Contact Us to request an update.

We can now supply orders for essential goods while in lockdown, and will be in contact with anyone that is waiting on an item that meets this criteria as soon as possible.

All items that do not fit the essential criteria, that have not been collected, either by customer or courier at close of business Wednesday, 25th March 2020, we will unfortunately be unable to supply until the lockdown has ended.

Can I cancel my order and get a refund?

Yes, you will be able to cancel your online order and request a refund. Please note, if your order is in transit with a courier or delivery company, we will be unable to facilitate a return and process a refund during the lockdown.

I have received my item but it is damaged or not working properly, what do I do?

If you believe your item is damaged or not working as it should be – please Contact Us to assist. We will do everything we can to solve the issue while the lockdown is in place, but we appreciate your patience if this is not possible and we need to wait until normal operations have resumed.

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