Great! We recommend contacting the store from which you made your purchase directly. Find your nearest Harvey Norman store here. Please have your receipt or purchase order handy so that you can refer to it readily.

During business hours, responses are typically received within 5 minutes. After hours, we aim to reply within 24 hours via Messenger, and WhatsApp.

For online order queries, our average resolution time is within 24 hours; however, we typically respond within 4-6 hours during business hours.

Our stores dispatch items within two business days, with regular pickup and drop-off cycles managed by our carriers. Deliveries are conducted during business hours, and times are subject to stock availability, the weight and dimensions of the item(s) and your location.

Customer Direct purchases:

Customer Direct orders are shipped straight from our suppliers, who may be based outside of New Zealand. Check the product detail page for estimated delivery times when making your purchase.