Placing an order
We've made shopping online even easier! All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, you simply proceed to the Checkout stage where we will ask you to confirm the details of your order. We'll also take you through the delivery options where you can choose to either pick up at a store near you or have your items shipped to your home or workplace.
The last stage of the process is selecting your desired payment method. We currently accept VISA, VISA Debit Cards, Mastercard, American Express, American Express Membership Rewards® Points, GE Creditline, GEM Visa and PayPal as forms of payment for online transactions. Once your order is complete, we'll send you a confirmation email detailing your order.
Viewing an order
You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made, it cannot be edited or changed. You can, however, view the order (and any past orders) in the account section of your profile by clicking the user name link at the top of the page.
Changing or cancelling an order
Once an order has been accepted and payment made, it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the contact us form. Please note, we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please click here.
Tracking your order
We use two methods of delivery. For most small to medium items, our carrier will be CourierPost. Once your item has been shipped, you will receive a notification email with the shipping reference number. All CourierPost deliveries can be tracked and traced here.
If you have ordered large bulky items, they will be shipped by our in-store carrier or local freight company. Due to varying delivery dates and times with certain furniture and bedding items, your local store will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status, please contact your local store directly or call us on 0800 088 144.
Full details on delivery can be found here.
Product Availability
We make it a priority to stock products online that we can fulfill across the country but there may be occasions where the popularity of a product, promotion or special price means it sells out faster than our systems update. Products offered on the website may vary from our retail stores and in some cases may only be available online. This also applies to pricing on some promotions where 'online only' pricing may apply.
Generally, if the product is available to be purchased online it will have an 'add to cart' button. When a product is no longer available to 'add to cart' it means it may have sold out, be temporarily out of stock or be on backorder. You can still add the product to your wish list and purchase when the item comes back into stock. Most items are available to buy online. If the product is not available online, it may be available in store.
Harvey Norman does not guarantee the availability of any specific product at any time.
Limit Per Person
We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders placed from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to resellers.
