Online purchases are made easy and secure with a selection of payment options, including VISA, VISA Debit Cards, Mastercard, American Express, American Express Membership Rewards® Points, GE Creditline, GEM Visa and PayPal.
Unfortunately, at present, we cannot accept gift vouchers, store credit or bank deposits for online purchases.
No, we do not accept layby for online purchases. We do however, offer a number of finance options. Please refer to our Interest Free page for more information.
Verified by Visa and MasterCard SecureCode protect your transactions when you're shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure. To learn more about Verified by Visa and MasterCard SecureCode, visit www.visa.co.nz and www.mastercard.co.nz.
Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support with a large network of Harvey Norman stores nationwide.
The Credit Card Verification Code (CCV) is the three- or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you, the buyer, have the credit/debit card with you during the purchase. The CCV is printed on your credit/debit card, not embossed like the account number is. Where the CCV is located depends on the type of credit/debit card you're using. On Visa/MasterCard, the CCV is the last three digits on the back. With American Express, it's the last four digits on the front.
When you create an account with us, you'll benefit from a faster and easier Checkout process. Simply log-in and your registered details automatically appear in the Checkout form. Other advantages include the ability to: view and track your order; check your purchase history; save products of interest to your Wish List; write your own product reviews and ratings; and update your personal details.
Most new products are covered by a manufacturer's warranty, usually for 12 months. For peace of mind, you can purchase Harvey Norman Product Care and protect your products for longer. See our Product Care page for more info.
When an item has run out of its online allocation of stock it may remain active, however the ‘Add to Cart' button will disappear while our team review the stock levels of the item and either add additional stock to our allocation, or remove the product from the website. If you are unable to add an item to your cart, you can use the ‘Find In Store' tool to locate local stores with stock and purchase directly in-store.
Occasionally, due to stock or sale restrictions, we limit the maximum number of a particular product that can be purchased. This is to ensure that there is enough stock of a product for personal shoppers and they are not snapped up by resellers and commercial customers.
If you are having issues processing your payment, you can try a few of the following:
- Some versions of Internet Explorer are no longer supported and occasionally cause compatibility issues, try switching to Google Chrome or Firefox.
- Double check if you have any ad or pop-up blockers that may be stopping verification windows from opening.
Should the problems persist, please Contact Us for further assistance.
Look for the ‘Do you have a coupon code?' link on the Checkout page. Clicking this link will open the voucher code field. Enter your code, and select 'Apply.'
Unfortunately, at present, we cannot accept gift cards for online purchases.
After you place an order with us, you'll receive an order confirmation email with the details of your purchase. If you have any queries regarding your purchase, please Contact Us or contact the Harvey Norman store fulfilling your order.
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 088 144 or completing the Contact Us form. Please note, we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please, click here.
All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes or ParcelPods. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please Contact Us or contact the Harvey Norman store fulfilling your order.
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.
We can take away your old item and any packaging from your new item, by arrangement only. We need to ensure our delivery team has been fully briefed beforehand or they will be unable to pick up the old item.
We can set up and install your new item, by arrangement (charges may apply). See our Installation page for more information, or contact your local store to discuss your requirements.
As a Harvey Norman Online member, you can log in and check on the status of your order online via My Account. To register as a member, go to Create an Account and follow the instructions. Once your order has been shipped you will receive an email with a tracking reference number and a link to the courier tracking website.
When a number of items are purchased in a single order, stock availability may result in your order being sent to multiple stores or departments to dispatch the different items. Therefore, all of your order might not be delivered at the same time.
If you are not available to take delivery of your parcel, a delivery slip or card-to-call, with further instructions will be left in your letterbox.
If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please Contact Us or contact the Harvey Norman store fulfilling your order.
Once an order has been dispatched it cannot be changed or cancelled. For our full returns policy, please click here.
When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free. Simply select the "Pickup" option in the Checkout and change the store to your preferred location. When you complete your payment we will send you an email order confirmation. On receipt of this confirmation please allow approximately 4 hours for our store to prepare your order. You will receive another email notifying you your order is ready to collect.
To nominate another person to pick up your order, please enter their name in the ‘Name of Person Picking Up the Order' field in the Checkout. We understand things can change after an order has been placed, if you wish to change the name of the person collecting the order, please contact us by email or call 0800 088 144. We will request some security information from you and notify the store that your nominated person will pick up your order. Please note they will need to bring the following information:
- A copy of the order confirmation email
- Photo ID
If you are unhappy with the condition or performance of your new items, please contact your local Harvey Norman store for further assistance. You can look up the contact details and opening hours of your nearest store by using our Store Finder.
We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery or pick-up, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Returns Policy.
