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Harvey Norman Scam Warnings

Please read the following if you are concerned about whether a communication is from Harvey Norman New Zealand. At any time there can be a number of scam operators attempting to get your details while pretending to be Harvey Norman. We strongly encourage our customers not to give out any of their personal information to anyone claiming to be from Harvey Norman.

We will not:

  • Ask for payment information over the phone or via any link on email or SMS
  • Ask you to provide personal information such as date of birth over the phone or via any link on email or SMS

We will:

  • Sometimes call to verify an online order and that may involve confirming a small sample of numbers from your payment method — never the full details.

Be wary:

  • Scams can be sophisticated and websites, emails and social media can look genuine.
  • Email addresses can sometimes even look legitimate when they’re not. This is called ‘spoofing’.
  • Be wary of offers that appear too good to be true – they probably are!
  • If in doubt, don’t open attachments, don’t click on links and definitely don’t give away your information.


Businesses like Harvey Norman and other major retailers or airlines unfortunately are frequently impersonated by scammers. This is because we often run promotions and so communications from us can seem quite plausible.
If you receive an email and it doesn't look like an email you'd usually receive from Harvey Norman, doesn't come from a Harvey Norman email address (but remember those ‘spoofers’), has a .zip file attachment, there is any mention of an international address, or you are in any way suspicious, then this is likely a scam.

Please be cautious about any email that offers free shopping at Harvey Norman.

To stay safe we recommend manually typing ‘harveynorman.co.nz’ into your browser’s address bar every time you visit our website.

Facebook and Social Media

All of our Facebook competitions are featured on our verified Facebook and lnstagram pages. Look for the Blue tick against the profile name. If you are in any doubt, do not enter your details.

Text messages

We do not send TXT/SMS messages asking for any kind of information. If you have placed an online order, and requested us to when you checked out, we will send notifications when your order is ready to collect or shipped. We will never ask for information from you.


We do run surveys via email, but we will never ask for personal information or payment details

Wondering who to talk to?

If you have provided your personal details and you are concerned, please contact your bank or financial institution immediately.

Report calls, emails or texts that do not seem legitimate to www.netsafe.org.nz/report. Netsafe cannot open investigations into scams, but can offer support and advice for people who have lost money or information in a scam. Netsafe has information about scams on their website www.netsafe.org.nz.

Department of Internal Affairs
Scam emails can also be reported to The Department of Internal Affairs Electronic Messaging Compliance Team at scam@reportspam.co.nz. Find out more at www.dia.govt.nz.

Please also report any scams impersonating Harvey Norman to privacy.officer@nz.harveynorman.com

Latest scam warnings

  • Text Message Scam - Customers are receiving text messages pretending to be from Harvey Norman. These messages advise customers to click the link sent in the message and complete a survey to win a prize, they then ask customers to pay a shipping fee. This is not from Harvey Norman, we do not charge shipping fees on prizes and giveaways, do not click the link.
  • Samsung Phone Competition Scam - Customers are receiving unsolicited emails pretending to be from Harvey Norman. These emails advise customers that they have won a Samsung S9 phone and to click the link to claim. This is not from Harvey Norman, do not click the link.
  • Email Scam - Customers are recieving unsolicited emails pretending to be from Harvey Norman. These emails advise customers that Harvey Norman is running a promotion and if they click on the link in the email they will receive a free Samsung TV. This is not from Harvey Norman, do not click on the link.
  • Phishing Scam - Someone is impersonating Harvey Norman and sending text messages asking you to reply with your personal details. This is not from Harvey Norman. If you receive this message delete it.
  • Fake Facebook Pages – There are a series of fake Facebook pages with variations on the Harvey Norman New Zealand name running competitions to win Playstations and other popular products. These posts ask you to click and link and enter your personal information to go in the draw. Do not click these links. Our Facebook page has a blue verified tick next to the name, always look for this.

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