When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free.

With over 30 stores nationwide, there will be a Harvey Norman store within driving distance for most New Zealanders. Simply select the "Pickup" option in the Checkout and change the store to your preferred location. When you complete your payment we will send you an email order confirmation. You will receive a notification once your order is ready to collect. Look out for the in store signage pointing you to the online pick up stations.

Please note: when picking up in store, you may need to bring the following:

– A copy of your order confirmation email
– Photo ID
– The Credit Card or Debit VISA card used for payment of your order.

If you are not within easy driving distance, you have the option of selecting delivery in the Checkout process.

When you purchase in-stock products from Harvey Norman with more than 2 hours to go until the store closes, you will receive a 'ready to pick up' email, advising your purchase is ready to be picked up from your selected Harvey Norman store.

If your in-stock order is received by your local Harvey Norman store 2 hours prior to their closing, your items will be ready to pick up same day! You will receive a 'ready to pick-up' notification via your choice of communication and receive your product in as little as 2 hours. Please note, some large items may need to be picked up from the store's warehouse and details will be included on your ready to collect notification.

*Terms & Conditions apply

To nominate another person to pick up your order, please enter their name in the 'Name of Person Picking Up the Order' field in the Checkout. We understand things can change after an order has been placed. If you wish to change the name of the person collecting the order, please contact us. We will request some security information from you and notify the store that your nominated person will pick up your order.

Please note: they will need to bring the following:

– A copy of the order confirmation email
– Photo ID

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes or ParcelPods. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please contact us.

If you are not available to take delivery of your parcel, a delivery slip or card-to-call with further instructions will be left in your letterbox.

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

We can take away your old item and any packaging from your new item, by arrangement only. We need to ensure our delivery team has been fully briefed beforehand or they will be unable to pick up the old item.

You can log in online and check on the status of your order via My Account. To register as a member, go to Create an Account and follow the instructions. Once your order has been shipped you will receive an email with a tracking reference number and a link to the courier tracking website.

When a number of items are purchased in a single order, stock availability may result in your order being sent to multiple stores or departments to dispatch the different items. Therefore, all of your order might not be delivered at the same time.

Once an order has been dispatched it cannot be changed or cancelled. For our full returns policy, please click here.

If you haven't received your goods within the timeframes detailed above you can check on the progress of your delivery using the track and trace tools or contact us. We will verify the status of your order and follow up with the nominated store on your behalf.