Buy in-stock products from our website 2 hours before closing time for FREE same day pickup*
2 Hour Click & Collect is only available on items showing 'In Stock' or 'Available' at your nominated Harvey Norman store; and purchased online a minimum of two hours prior to the store closing. Items showing as 'Limited Stock' may take slightly longer to be made available for collection. You will receive an Email, Messenger, or TXT message notification when your order is ready for collection.
All items showing 'Out of Stock' in your chosen store may not be available for 2 Hour Click & Collect. Your nominated store will notify you of expected timeframe once the order has been received.
2 Hour Click & Collect will not be available for products marked as 'Currently Unavailable', 'Delivery Only' or 'Pick up not available'.
All online orders are reviewed and screened to assess potential risk of unauthorised credit card use; there may be a short delay for your item/s to be available while these checks are completed.
Please note, some large items may need to be picked up from the store's warehouse, and details will be included on your ready to collect notification.
Use the 'Free pick up in store' option in the checkout and choose your preferred pick up location. If the item is out of stock, the store will order it in for you (some exclusions apply).
Visit your selected store with your order number, photo ID, and payment method and speak to one of our friendly staff to collect your purchase.
Have your order delivered to your home or office ANYWHERE in New Zealand. For orders placed in the morning, we aim to dispatch in-stock smaller items for overnight delivery (allow up to three business days, and more time if you are in a remote or rural location). For larger items a team member will be in contact to arrange a suitable delivery time.
Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.
Some furniture and bedding items may take up to 8-10 weeks depending on availability and manufacturing. You will be contacted within 24 hours upon receiving your order to be informed of the expected delivery dates and to schedule the best time for your items to be delivered.
We always show the delivery fee so you know your total order cost right away. With the delivery cost calculator below, you will be able to see the price of shipping before completing your order. The delivery charges will be automatically calculated and will be included as a separate line in your order.
We can also accommodate any special delivery instructions. Tell us exactly what you need in the 'notes' section of your order or by contacting us.
We take the size and weight of the items into consideration as well as the distance of the shipping address from the nearest Harvey Norman store.
Delivery does not include installation. However, this is a service we are happy to offer, just check out our Installation Services page for more information.
|
|
||
Local<50km from the store per order |
Outer51-100km from the store per order |
Remote / Rural100+km from the store per order |
|
|---|---|---|---|
| small items | $5.95 | $9.95 | $11.95 |
| medium items | $9.95 | $14.95 | $17.95 |
| large bulky items | $59 | $79 | $99 |
| oversize items | $89 | $149 | $199 |
Local<50km from the store per order |
|
|---|---|
| small items | $5.95 |
| medium items | $9.95 |
| large bulky items | $59 |
| oversize items | $89 |
Outer51-100km from the store per order |
|
|---|---|
| small items | $9.95 |
| medium items | $14.95 |
| large bulky items | $79 |
| oversize items | $149 |
Remote / Rural100+km from the store per order |
|
|---|---|
| small items | $11.95 |
| medium items | $17.95 |
| large bulky items | $99 |
| oversize items | $199 |
We want to make sure your items arrive safely in your hands for you to enjoy. We will not leave items in an unsecured place regardless of the circumstances and a signature will be required on delivery. If the courier is unable to hand your item over to you, a "card-to-call" will be left with details for how you can pick-up or arrange re-delivery of your order. If the courier fails to deliver it 3 times, the item/s will be returned to the originating store.
Once your order has been shipped, you will receive an email containing the shipping reference number which you can use to track your order. The email will also contain an estimated date for the arrival of your order.
Harvey Norman now brings you Facebook Messenger order status updates. Get instant order status updates to your device, and have all of your communication in one place.
When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free.
With over 30 stores nationwide, there will be a Harvey Norman store within driving distance for most New Zealanders. Simply select the "Pickup" option in the Checkout and change the store to your preferred location. When you complete your payment we will send you an email order confirmation. You will receive a notification once your order is ready to collect. Look out for the in store signage pointing you to the online pick up stations.
Please note: when picking up in store, you may need to bring the following:
– A copy of your order confirmation email
– Photo ID
– The Credit Card or Debit VISA card used for payment of your order.
If you are not within easy driving distance, you have the option of selecting delivery in the Checkout process.
When you purchase in-stock products from Harvey Norman with more than 2 hours to go until the store closes, you will receive a 'ready to pick up' email or Click & Collect app notification, advising your purchase is ready to be picked up from your selected Harvey Norman store.
If your in-stock order is received by your local Harvey Norman store 2 hours prior to their closing, your items will be ready to pick up same day! You will receive a 'ready to pick-up' notification via your choice of communication and receive your product in as little as 2 hours. Please note, some large items may need to be picked up from the store's warehouse and details will be included on your ready to collect notification.
To nominate another person to pick up your order, please enter their name in the 'Name of Person Picking Up the Order' field in the Checkout. We understand things can change after an order has been placed. If you wish to change the name of the person collecting the order, please contact us. We will request some security information from you and notify the store that your nominated person will pick up your order.
Please note: they will need to bring the following:
– A copy of the order confirmation email
– Photo ID
All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes or ParcelPods. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please contact us.
If you are not available to take delivery of your parcel, a delivery slip or card-to-call with further instructions will be left in your letterbox.
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.
We can set up and install your new item, by arrangement (charges may apply). See our installation page for more information, or contact your local store to discuss your requirements.
You can log in online and check on the status of your order via My Account. To register as a member, go to Create an Account and follow the instructions. Once your order has been shipped you will receive an email with a tracking reference number and a link to the courier tracking website.
You can track your Click & Collect order through the easy to use Click & Collect app; all from the palm of your hand. Download the app from the App Store or Google Play. Be updated as your order is processed by your local store and receive an alert when your order is ready to pick up.
Get instant order status updates to your device through Facebook Messenger. Simply select to receive your order through Facebook Messenger by clicking the 'Send to Messenger' button in the checkout. Receive a messenger alert every time your order status changes and keep all your purchase communications in one place.
When a number of items are purchased in a single order, stock availability may result in your order being sent to multiple stores or departments to dispatch the different items. Therefore, all of your order might not be delivered at the same time.
Once an order has been dispatched it cannot be changed or cancelled. For our full returns policy, please click here.
If you haven't received your goods within the timeframes detailed above you can check on the progress of your delivery using the track and trace tools or contact us. We will verify the status of your order and follow up with the nominated store on your behalf.
If your goods arrive damaged, get lost in transit, or you receive the wrong items, contact us immediately.
