Protect your product with Product Care.

Discover all the benefits Product Care brings you.


With your Harvey Norman Product Care, you can relax knowing that your purchase comes with additional protection. After an assessment, if your product suffers an Eligible Fault*, we’ll arrange to have a brand new replacement product delivered to your doorstep. Where we cannot find you a suitable replacement, we will give you store credit or a cash settlement.

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Our range of support options ensure you experience an easy and hassle-free process when you need to talk to us about your Harvey Norman Product Care. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.

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Having Harvey Norman Product Care with your purchase means you can enjoy special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.

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Up to 7 years Protection

Your Harvey Norman Product Care provides you with protection for your product for a period of up to 7 years from the original date of purchase. Your protection period will depend on the type of product and level of cover purchased under Harvey Norman Product Care and starts on the expiry of the manufacturer’s warranty for your product. Your protection period is set out on your original documents.

New for Old Replacement

Under Harvey Norman Product Care, if your product experiences an Eligible Fault* , you will be entitled to receive a brand new replacement product that has similar specifications to your product. In the event that a suitable replacement cannot be found, our claims team will work with you to find an alternative solution, such as store credit or cash settlement. We are committed to always finding you a satisfactory solution.

Coverage for Wear & Tear & Environmental Factors

An Eligible Fault* under Your Harvey Norman Product Care may include faults caused by Normal Wear and Tear, condensation, humidity, internal overheating or dust*.

All Freight & Service Call-Out Fees Covered

All freight and service call-outs are covered under Harvey Norman Product Care in the event your product fails due to an Eligible Fault*, including any delivery costs for your replacement product.


If you sell your product, or provide it as a gift, your cover under Harvey Norman Product Care can be transferred to the new owner. Simply contact us to register transfer of ownership.

International Coverage

We provide you with full international coverage so you are protected even when you are on the move.*

*See Terms and Conditions for more information


Customer Care Team

Call 0800 848 444 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.

Our team are available:

8:30 am to 5:30 pm NZ time.
Not open weekends or public holidays

Easy Claim Process

Making a claim under your Harvey Norman Product Care is simple and we are here to help you through every step of the process.


  1. Call our Customer Care team on 0800 848 444 or visit http://www.productcareclaims.co.nz
  2. Register the details of your claim and have your original documents handy
  3. Your product will be assessed and if it has suffered from an Eligible Fault*, an appropriate replacement will be arranged.

*See Terms and Conditions for more information


Technical Support*1

A dedicated support team is available to help with troubleshooting and advice for using your product and any queries you may have under your Harvey Norman Product Care. You can access this assistance by calling 0800 848 444 or you can submit your enquiry by visiting http://www.productcareclaims.co.nz

Price Guarantee*

As a Harvey Norman Product Care customer, you are entitled to receive a partial refund from Harvey Norman if your product is advertised at a lower price than the original purchase price by Harvey Norman within 30 days of the date of purchase of your product and your Harvey Norman Product Care.*

Unlimited Food Spoilage Cover*

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Unlimited Laundry Cover*

*1 Only available on white goods and audio visual purchases

*See Terms and Conditions for more information

Terms and Conditions

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