Up to 7 years Protection

Your Harvey Norman Product Care provides you with protection for your product for a period of up to 7 years from the original date of purchase. Your protection period will depend on the type of product and level of cover purchased under Harvey Norman Product Care and starts on the expiry of the manufacturer’s warranty for your product. Your protection period is set out on your original documents.

New for Old Replacement

Under Harvey Norman Product Care, if your product experiences an Eligible Fault^* , you will be entitled to receive a brand new replacement product that has similar specifications to your product. In the event that a suitable replacement cannot be found, our claims team will work with you to find an alternative solution, such as store credit or cash settlement. We are committed to always finding you a satisfactory solution.

Coverage for Wear & Tear & Environmental Factors

An Eligible Fault* under Your Harvey Norman Product Care may include faults caused by Normal Wear and Tear, condensation, humidity, internal overheating or dust^*.

All Freight & Service Call-Out Fees Covered

All freight and service call-outs are covered under Harvey Norman Product Care in the event your product fails due to an Eligible Fault^*, including any delivery costs for your replacement product.

Transferable

If you sell your product, or provide it as a gift, your cover under Harvey Norman Product Care can be transferred to the new owner. Simply contact us to register transfer of ownership.

International Coverage

We provide you with full international coverage so you are protected even when you are on the move.^*

^*See Terms and Conditions for more information