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Certainty Icon

Certainty

With Product Care™ you have certainty that your product is covered for a specific period of time for an Eligible Fault*.

Coverage period

1, 2, 3 or 4 year protection terms available for eligible products.

Type of Cover

With Product Care™ you have certainty that your product is covered for a specific period for an Eligible Fault and that you will obtain a replacement product.

Coverage for an Eligible Fault*

This may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of your product over time, or involves condensation, humidity, corrosion caused by airborne sulphur, internal overheating and dust.

All freight and service call out fees covered

If your product suffers an Eligible Fault, all freight and service call out fees related to assessment, replacement or repair of your product are covered.

Transferable

If you sell or gift your product with Product Care™, your Product Care™ and any unredeemed benefits of your Product Care™ can be transferred to the new owner of your product.

International Coverage

Making a claim under your Harvey Norman Product Care™ is simple and we are here to help you through every step of the process.

*See Terms and Conditions for more information

Support Icon

Support

With Product Care™ you have certainty that your product is covered for a specific period of time for an Eligible Fault*.

Customer Care Team
Customer Care Team

Call our assistance helpline on 0800 884 006 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.

If your purchase was prior to 1 August 2022, call 0800 848 444.

Our team are available:

  • 8:30am to 5:30pm (NZ standard time).
  • Not open weekends or public holidays.

Easy Claim Process
Easy Claim Process

Making a claim under your Harvey Norman Product Care™ is simple and we are here to help you through every step of the process.

Simply:

  • If you purchased your Product Care plan on or after 1 August 2022:

    • Or if you purchased your Product Care plan prior to 1 August 2022:

  • Have your original purchase receipt handy to register the details of your claim.
  • Your product will be assessed and if it fails to operate as a result of an Eligible Fault*, you will be entitled to a replacement of your product.

*See Terms and Conditions for more information

Advantage Icon

Advantage

Having Product Care™ with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.

  • $10 off any canvas, photo book or photo gift
  • 25% off one (1) Tech Team service per year
  • 25% off one (1) Microsoft 365 or Internet Security instore license renewal per year
  • 20% off a full set of printer ink or toner replacements per year
  • 25% off a photo album or frame per year
  • 25% off a mobile, tablet or camera accessory
  • 25% off a laptop bag or sleeve
  • 25% off a headphone or portable speaker
  • 25% off a keyboard & mouse
  • 20% off power protection
  • 20% off an audio visual accessory
  • 20% off a local delivery (store to door) with your next appliance or TV purchase
  • 10% off a coffee accessory
  • 10% off a cooking appliance accessory
  • 10% off a fridge accessory
  • 20% off a floor care accessory

*See Terms and Conditions for more information

Terms & Conditions

There are exclusions and limitations to Product Care™. This includes a limitation of the value of the replacement product plus any freight costs associated with the replacement that shall not exceed the Original Purchase Price you paid for Your Product. This page should always be read in conjunction with the Terms and Conditions for Product Care™.

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© 2007-2025 Harvey Norman Stores (NZ) Pty Limited, Private Bag 94035
Manukau, Auckland 2241
All prices are inclusive of GST.

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