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Protection
Up to 7 years Protection
Your Harvey Norman Product Care provides you with protection for your product for a period of up to 7 years from the original date of purchase. Your protection period will depend on the type of product and level of cover purchased under Harvey Norman Product Care and starts on the expiry of the manufacturer’s warranty for your product. Your protection period is set out on your original documents.
New for Old Replacement
Under Harvey Norman Product Care, if your product experiences an Eligible Fault * , you will be entitled to receive a brand new replacement product that has similar specifications to your product. In the event that a suitable replacement cannot be found, our claims team will work with you to find an alternative solution, such as store credit or cash settlement. We are committed to always finding you a satisfactory solution.
Coverage for Wear & Tear & Environmental Factors
An Eligible Fault* under Your Harvey Norman Product Care may include faults caused by Normal Wear and Tear, condensation, humidity, internal overheating or dust *.
All Freight & Service Call-Out Fees Covered
All freight and service call-outs are covered under Harvey Norman Product Care in the event your product fails due to an Eligible Fault *, including any delivery costs for your replacement product.
Transferable
If you sell your product, or provide it as a gift, your cover under Harvey Norman Product Care can be transferred to the new owner. Simply contact us to register transfer of ownership.
International Coverage
We provide you with full international coverage so you are protected even when you are on the move. *
*See Terms and Conditions for more information
Support
Customer Care Team
Call 0800 848 444 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available:
8:30 am to 5:30 pm NZ time.
Not open weekends or public holidays
Easy Claim Process
Making a claim under your Harvey Norman Product Care is simple and we are here to help you through every step of the process.
Simply:
- Call our Customer Care team on 0800 848 444 or visit www.productcareclaims.co.nz
- Register the details of your claim and have your original documents handy
- Your product will be assessed and if it has suffered from an Eligible Fault*, an appropriate replacement will be arranged.
*See Terms and Conditions for more information
Advantage
Technical Support*1
A dedicated support team is available to help with troubleshooting and advice for using your product and any queries you may have under your Harvey Norman Product Care. You can access this assistance by calling 0800 848 444 or you can submit your enquiry by visiting www.productcareclaims.co.nz
Price Guarantee*
As a Harvey Norman Product Care customer, you are entitled to receive a partial refund from Harvey Norman if your product is advertised at a lower price than the original purchase price by Harvey Norman within 30 days of the date of purchase of your product and your Harvey Norman Product Care. *
Unlimited Food Spoilage Cover*
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Unlimited Laundry Cover*
*1 Only available on white goods and audio visual purchases
*See Terms and Conditions for more information
