With Product CareTM You can relax knowing Your purchase comes with additional protection. Discover all of the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Coverage period
1, 2, 3, or 4 year protection terms available for eligible products.
Type of Cover
With Product CareTM You have certainty that your product is covered for a specific period for an Eligible Fault and that you will obtain a replacement product.
Coverage for an Eligible Fault*
This may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of your product over time, or involves condensation, humidity, corrosion caused by airborne sulphur, internal overheating and dust.
All freight and service call out fees covered
If your product suffers an Eligible Fault, all freight and service call out fees related to assessment, replacement or repair of your product are covered.
Transferable
If you sell or gift your product with Product CareTM, your Product CareTM and any unredeemed benefits of your Product CareTM can be transferred to the new owner of your product.
International Coverage
We provide you with international coverage so you are protected even when you are on the move.
Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing
technical assistance, our team is here to provide support every step of the way.
Customer Care Team
Call our assistance helpline on 0800 884 006 to speak with our Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are available Monday to Friday 8:30am to 5:30pm (NZ standard time).
Easy Claim Process
Making a claim under your Harvey Norman Product CareTM is simple and we are here to help you through every step of the process. Simply:
If you purchased your Product Care plan on or after 1 August 2022, Call our Customer Care team on 0800 884 006 or visit http://www.productcarenz.assurant.com Or If you purchased your Product Care plan prior to 1 August 2022, Call the Customer Care team on 0800 848 444 or visit http://www.productcareclaims.co.nz
Have your original purchase receipt handy to register the details of your claim.
Your product will be assessed and if it fails to operate as a result of an Eligible Fault*, you will be entitled to a replacement of your product.
Advantage
Having Product CareTM with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Fifty (50) 6” x 4” Photo Prints per year
One (1) PC Health Check per year
Laundry Cover*
Food Spoilage*
Technical Assistance available on White Goods and Audio Visual products.
Call our toll-free assistance helpline on 0800 400 481.
Exclusive Discounts*
$10 off any Canvas, Photo Book or Photo Gift
25% off one (1) Tech Team Service per year
25% off one (1) Microsoft 365 or Internet Security instore license renewal per year
20% off a Full Set of Printer Ink or Toner Replacements per year
25% off a Photo Album or Frame per year
25% off a Mobile, Tablet or Camera Accessory
25% off a Laptop Bag or Sleeve
25% off a Headphone or Portable Speaker
25% off a Keyboard & Mouse
20% off Power Protection
20% off an Audio Visual Accessory
20% off a Local Delivery (Store to Door) with your next Appliance or TV Purchase
10% off a Coffee Accessory
10% off a Cooking Appliance Accessory
10% off a Fridge Accessory
20% off a Floor Care Accessory
*There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Available on 36 months of equal Interest Free instalments:
$26.33^
approximately per month
^ Total repayments $948 (excluding fees). Min purchase applies. Offer ends 30/06/2026. Equal monthly payments required. Lending criteria, T&Cs & fees apply incl. a $55 estb. fee & $65 annual fee ($32.50 half yearly). Standard interest rate (currently 29.49% p.a.) applies after interest free term ends. Exclusions may apply. *Further information on rates and fees can be found at gemfinance.co.nz. Credit provided by Latitude Financial Services Ltd. How it works
Gem Finance Interest Free
Available on participating Gem credit cards.
New to Gem? Follow the steps below to apply for a Gem Visa now.
Apply Online
Complete your online application in just 10-15 minutes
Credit Check
Submit income, employment details, and expenses. Include proof of income by sharing your online statement or uploading income documents.
Provide Identification
All applicants must provide a form of identification, e.g., NZ driver's license, NZ Passport, or International Passport.
Please note this product is not available in all stores but can be ordered.
Delivery expectation: 1-2 weeks This item is available by special order and may not be stocked in stores. Purchase online today to secure your product. For more information, please contact your local Harvey Norman store.
Enhance the sound performance of your entertainment setup with the Samsung Soundbar & Subwoofer. Featuring 11 built-in speakers, this immersive set delivers true 5.1.2 channel audio with Dolby Atmos and Q-Symphony for richer sound with your Samsung TV. For an optimised listening experience, the SpaceFit Sound Pro and Adaptive Sound automatically tailor the audio to your room and content.
Key Overview
Soundbar with Subwoofer
11 x Built-In Speakers
4 x Sound Modes
1 x HDMI In, 1 x Optical In, and 1 x HDMI Out
Bluetooth v5.3 and Wi-Fi Connectivity
Freestanding or Wall Mountable
Includes Mount Kit
Product Highlights
Dynamic Sound Performance: Enjoy true 5.1.2 channel sound1 with Samsung’s Q800F Soundbar, which uses side and top speakers to create rich overhead and surround effects. Paired with a compact subwoofer, you get powerful, room-filling bass in a space-saving package.
Experience Immersive Sound: Get a true cinematic experience with the soundbar’s advanced Dolby Atmos technology, delivering rich, immersive 3D audio from every angle2. Meanwhile, Q-Symphony3 syncs the soundbar with your Samsung TV for clear voices and dynamic surround sound.
Calibrated Sound for Your Space: Featuring SpaceFit Sound Pro and Adaptive Sound, the Q-series Soundbar HW-Q800F adjusts audio to your room and content. It also includes Active Voice Amplifier (AVA) Pro for enhanced voice clarity and delivers rich bass even when the subwoofer is muted.
Optimised Sound for Gaming: Level up your gameplay with Game Pro mode, delivering immersive 3D sound that adjusts automatically when your console4 connects to a Samsung TV. It even fine-tunes audio based on game type when using Samsung TV’s Cloud Gaming5 for a custom sound experience.
Seamless Control: With SmartThings app support and voice control via Alexa or Google Assistant, you can easily fine-tune sound and manage smart home devices. It also pairs instantly with Samsung TVs over Wi-Fi or Bluetooth and works with the One Remote Control for total entertainment convenience6.
15.1.2ch (5 front and surround channels, 1 subwoofer channel, 2 up-firing channels). 6.5” active unit and 8” passive radiator-applied wireless subwoofer included.
2Q-Symphony requires a compatible 2022-2025 Samsung TV (BU8000 and above for 2022 models, CU7000 and above for 2023 models, DU7000 and above for 2024 models, U8000F and above for 2025 models, and 2022-2025 models of The Frame).
3Wireless Dolby Atmos transmission via Wi-Fi, works with 2022-2025 Samsung TVs. Dolby Atmos source content required.
4Game console sold separately. Compatible devices may vary.
5Sound optimisation in Samsung Cloud Gaming may vary by region and TV model.
6Available on Bluetooth-compatible Samsung TVs.
Specifications
Specifications
All Product Details
Brand
Samsung
Product Type
Soundbar & Subwoofer
Model Number
HW-Q800F/XY
Colour
Black
Product Specifications
Series
Q-Series
Release Year
2025
Soundbar
Number of Channel
5.1.2 Channel
High Dynamic Range (HDR) Type
HDR 10+
Soundbar Feature
4K Video Pass-through
Active Voice Amplifier
Night Mode
Tap Sound Feature
Wireless Surround Sound Ready
Speaker / Sound
Number of Speakers
11 x Built-In Speakers
Sound Modes
Surround Sound Expansion, Game Pro, Adaptive Sound, Standard
Speaker Positioning
Side-Firing, Up-Firing, Centre Speaker
Compatible Speakers / Audio Collection
SWA-9500S
Subwoofer
Subwoofer Type
Wireless Subwoofer
Subwoofer Power Output
200W
Audio
Dolby Features
ATMOS Music
ATMOS
Wireless Dolby Atmos
Dolby Digital 5.1
Dolby Digital Plus
Dolby TrueHD
Remote Control
Remote Control
Included
Remote Control Type
One Remote Control
Connectivity
Wired / Wireless
Wireless
Connectivity Type
Bluetooth (v5.3) & Wi-Fi
Bluetooth Version
v5.3
Connection
Inputs
1 x HDMI In & 1 x Optical In
Outputs
1 x HDMI eARC Out
Voice Assistant
Amazon Alexa Compatible
Yes
Google Assistant Compatible
Yes
Software / App Compatibility
App Enabled
Yes
Compatible App
SmartThings App
Compatible Mobile Operating System
Apple IOS, Android
Regular Software Updates
Yes
Installation
Assembly Type
No Assembly Required
Installation Type
Freestanding or Wall Mountable
Wall Mount Option
Soundbar is Wall Mountable
Mount Kit
Included
Electrical Connection
Power Indicator
Yes
Wattage/Voltage
220V
Auto Power Off
Yes
Warranty
Manufacturers
12 Months
Reviews
Samsung 5.1.2 Channel Smart Wireless Soundbar & Subwoofer - Black (Q-Series - Q800F) is rated
4.8 out of
5 by
239.
Rated 5 out of
5 by
firefox151 from
Amazing sound in a soundbar[This review was collected as part of a promotion.] Attached this to my bedroom TV which used to use the integrated speaker, and WOW what a difference. The bass is massive, and the vocals are so clear with the various modes I can toggle, like Active Voice Amplifier Pro and Voice Enhancement. Adaptive sound really does make it come to life, and the SpaceFit is a nice touch to consider your room size. Great Atmos abilities, even without the surround speakers.
It's pretty incredible that we have gotten to this point with soundbars. I remember not too long ago that soundbars would not be taken seriously by audiophiles. That time is clearly over.
Date published: 2025-05-01
Rated 5 out of
5 by
BrodyTheBeast from
Exceptional Sound Experience[This review was collected as part of a promotion.] I'm thoroughly impressed with the Q Series 5.1.2 ch Soundbar + Subwoofer (2025). The sound quality is phenomenal, with crystal-clear dialogue, detailed highs, and powerful bass. The subwoofer adds depth and richness to the audio, making it feel truly immersive.
The design is sleek and modern, and setup was incredibly easy. This soundbar is perfect for anyone looking to elevate their home entertainment experience.
Five stars isn't enough - I'd give it ten stars if I could. If you're in the market for a top-notch soundbar, look no further. This one delivers.
Rating: 5/5 stars
Date published: 2025-06-18
Rated 5 out of
5 by
jomonta1 from
Big Things in a Slightly Smaller Package[This review was collected as part of a promotion.] I have been really happy with this soundbar. The sound is crystal clear and plenty loud and I'm really enjoying the voice amplifier feature because it seems like we miss a lot fewer words when watching TV shows and movies. A lot of movies these days have begun mixing their sound in a way that makes the dialogue more difficult to hear, so it's nice to be able to enhance the dialogue on my own via the soundbar. This is also a really nice looking soundbar with an understated and timeless design. I especially like this iteration's smaller subwoofer, since I'm able to hide it better, but it still delivers plenty of bass.
Date published: 2025-04-28
Rated 5 out of
5 by
Drhoda1 from
Like being at the theater![This review was collected as part of a promotion.] Easiest sound bar I’ve ever set up. Sounds great, priced right, and SUPER easy install. Their HDMI system is stellar, can’t recommend enough. Entire install took less than 5 mins.
The sound quality was superb. It’s almost like being at a movie theater at home. It was so loud. Very clear sound.
I also really like the sleek look of the soundbar and the small box was very easy to fit in my entertainment center due to size.
I would definitely recommend this to anybody that is looking for a surround sound. My next goal is to buy the two rear speakers because I think with those it would completely make the perfect set up.
Date published: 2025-04-30
Rated 5 out of
5 by
TheThing from
Awesome Sound[This review was collected as part of a promotion.] This sound bar perfectly compliments my living room and tv. I have mild hearing loss but now dialogue is good enough that I can follow along. I haven't had it long enough to listen to much music but will change soon. It's surprising the background music I never heard before. There are beats and knocks that have me looking around for a source. The deep rumbling from the base will draw you in to the picture show on TV. This sound bar paired with my samsung TV is the best upgrade to my home entertainment I have ever had.
Date published: 2025-12-30
Rated 5 out of
5 by
jp491 from
Samsung HW-Q800F[This review was collected as part of a promotion.] The Samsung HW-Q800F is a solid soundbar that truly upgraded my TV experience. It delivers balanced, clear sound across movies, music, and shows. Dialogue is sharp thanks to the dedicated center channel, and the wireless subwoofer adds deep, rich bass that makes everything feel more cinematic. Dolby Atmos support brings a more immersive, three-dimensional soundstage, which really enhances action scenes and surround effects. Setup was quick and easy, and the sleek design fits nicely in my living room. Overall, it’s a great value for the quality it delivers.
Date published: 2025-04-30
Rated 5 out of
5 by
Star2019 from
Great soundbar[This review was collected as part of a promotion.] The soundbar itself is beautifully designed and looks great with our decor. It sounds great. Great highs and deep bass. Alot of bang for your buck. I hooked it to my TV and love the fact that its basically plug and play. My TV recognized it and i can control the volume with my TV remote. It turns on and off with the TV. Perfect for guests. The Wireless Dolby Atmos is amazing.. I love the integration of Q-Symphony. It makes the sound from the sound bar and TV sound so in sync with no weird echo.. I love Smart Integration with my Samsung TV and Samsung SmartThings. I can adjust everything from my phone without the use of the remote.
Date published: 2025-06-10
Rated 5 out of
5 by
Billygar from
Great sounding product[This review was collected as part of a promotion.] Im a big fan of sound especially from Samsung. Im a proud owner of a Samsung TV and multiple devices from latest phone to tablets. But regardless this sound system makes you feel like you're at a fine theater. The sound will blow you away from your seat or bed the rumble from the woofer and the side speakers are amazing. I've never had a set up like this. My kids love watching movies and have them experience a personal theater at home is the topping on the cake. Quality behind the product and manufacturing is at best hands down. Price isn't cheap but it's worth every penny trust me. Thanks to Samsung I have the opportunity to share my experience.
We aim to dispatch orders within 2 days. Delivery costs are calculated based on your location and the size of your order. Furniture may take up to 8 weeks to deliver as most products are made specifically for your order. Some Customer Direct products are shipped from overseas and may take longer to arrive. Some goods may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (
conditions apply).
What's in the box
1 x Soundbar
1 x Subwoofer
1 x Remote
1 x Instruction
1 x Wall Mount
Terms & Conditions
Terms & Conditions
Pricing Terms
Special pricing is valid until 10/02/2026.
Offer Terms
*Cashback is via online redemption from supplier. The claimants must spend over $2500 in a single transaction on two or more eligible products between 14th January 2026 - 17th March 2026. Customers who have their product serial number must submit their claim with the serial number within 14 days of purchase. Customers who do not yet have their product serial number must still register their claim within 14 days of purchase without the serial number, and then email the serial number within 14 days of delivery of the products and no later than 17 June 2026. All required documentation must be submitted within the applicable timeframes. Claims must be finalised before 17th September 2026. Exclusions, terms and conditions apply. For more details visit new-year-new-gear.nzsamsungcampaign.com
Questions & Answers
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Product Care
Product Care
With Product CareTM you can relax knowing Your purchase comes with additional protection.
Discover all the benefits Product CareTM brings you:
Certainty
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Support
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Advantage
Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase.
There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Avoid shipping charges and pick up your order from your local Harvey Norman store, Simply buy online, select the Free pick up in store option and your selected store will let you know when your order is ready to pick up.
Some items may take longer to be made available for pickup if a product is currently not in stock. A staff member will contact you where this occurs.
Delivery
Have your order delivered to your home or office ANYWHERE in New Zealand. For in stock items, your order should arrive within 2 - 5 business days. Some items may take longer to deliver if a product is currently not in stock. A staff member will contact you where this occurs.
Some Furniture & Bedding items may take up to 8 weeks to deliver as products are not stocked in store or are made specifically for your order. Contact your local Harvey Norman store for an indication of timeframe.
Terms & Conditions
Pricing Terms
Special pricing is valid until 10/02/2026.
Offer Terms
*Cashback is via online redemption from supplier. The claimants must spend over $2500 in a single transaction on two or more eligible products between 14th January 2026 - 17th March 2026. Customers who have their product serial number must submit their claim with the serial number within 14 days of purchase. Customers who do not yet have their product serial number must still register their claim within 14 days of purchase without the serial number, and then email the serial number within 14 days of delivery of the products and no later than 17 June 2026. All required documentation must be submitted within the applicable timeframes. Claims must be finalised before 17th September 2026. Exclusions, terms and conditions apply. For more details visit new-year-new-gear.nzsamsungcampaign.com
